Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

scott milbury upgrading to publish my sliderClosed   LayerSlider for WordPress   Updated March 24, 2020 at 8:41am   4 Most recent comment from Kreatura Support:Hello Scott,Could you please send me a Wordpress admin to your site? I would like to check it.Thank you, in advance. Patrick Burgess Theme Install FailureClosed   LayerSlider for WordPress   Updated March 24, 2020 at 7:46am   2 Most recent comment from Kreatura Support:Hello Patrick,Thank you for getting in touch with us!The problem is that, you tried to install the LayerSlider plugin as a theme. You should install it in the Plugins -> Add new -> Upload plugin. Yo ... Anja Haltermann NavigationClosed   LayerSlider for WordPress   Updated March 23, 2020 at 3:06pm   8 Most recent comment from Kreatura Support:Hello Anja,All right, no problem! I hope you are well and if you will have any question, feel free to ask. Tony Gillham Play slides in reverse order?Closed   LayerSlider for WordPress   Updated March 23, 2020 at 12:46pm   2 Most recent comment from Kreatura Support:Hello Tony,Thank you for getting in touch with us!You can set the ordering in your slides. You should click to the dynamic layer -> Configure post options -> On this slide -> Use post from matches. F ... Julia Seidel Layer Slider disappeared from the admin sidebarClosed   LayerSlider for WordPress   Updated March 23, 2020 at 12:37pm   5 Most recent comment from Kreatura Support:Hello Julia,Thank you, it worked. I checked your site and as I see the slider was not visible on the frontend.I disabled the Jetpack plugin / configuration / enable lazy load feature, which solve the ... Concepción Baños My slider does not workClosed   LayerSlider for WordPress   Updated March 23, 2020 at 7:51am   2 Most recent comment from Kreatura Support:Hello,Thank you for getting in touch with us!There seems to be a Greensock conflict on the page, it causing this error. There is most likely another item/plugin trying to use Greensock, but does not p ... Matt Weier can't installClosed   LayerSlider for WordPress   Updated March 23, 2020 at 7:49am   7 Most recent comment from Kreatura Support:Thank you for your feedback! If you will have any other question, feel free to ask. Tobias Reithebuch How to embed LayerSlider into WP Bakery Page Builder as responsive background animationClosed   LayerSlider for WordPress   Updated March 20, 2020 at 3:17pm   5 Most recent comment from Kreatura Support:I attached the .zip again, because the previous was wrong. Please check it. Joaquin Penalver Images in PNG dont load on preview webpageClosed   LayerSlider for WordPress   Updated March 20, 2020 at 2:40pm   8 Most recent comment from Kreatura Support:You are welcome! thomas WP BakeryClosed   LayerSlider for WordPress   Updated March 20, 2020 at 2:24pm   6 Most recent comment from Kreatura Support:Hello Thomas,All right, we will give you the refund.You should claim it on this link:https://codecanyon.net/refund_requests/new If you want to use our plugin in the future and you will have any quest ... Jenny Lobel Importing DemosClosed   LayerSlider for WordPress   Updated March 20, 2020 at 7:52am   2 Most recent comment from Kreatura Support:Hello Jenny,Thank you for getting in touch with us!As I see in our system, you have activated the plugin. So now you should use the Template store button in the LayerSlider interface. Please check th ... Rick McLaughlin PopupClosed   LayerSlider for WordPress   Updated March 20, 2020 at 7:49am   2 Most recent comment from Kreatura Support:Hello Rick,Thank you for getting in touch with us!The premium popup feature is available for every customer who has license. You can import our popup templates from the template store(Kreatura Popups) ... Gemma No funcionaClosed   LayerSlider for WordPress   Updated March 19, 2020 at 2:28pm   2 Most recent comment from Kreatura Support:Hello,Thank you for getting in touch with us!Do you use the latest version of the plugin? Could you please send me a screenshot about your System Status or a Wordpress admin to your site? I would like ... creativeclicks1 The text on the slider is not resizing on the mobileClosed   LayerSlider for WordPress   Updated March 19, 2020 at 11:20am   8 Most recent comment from Kreatura Support:Hello Helen,It is difficult to optimize a slider for desktop and mobile too. I suggest you to create a separate slider for mobile, instead of use the same slider in every device. You should make a  ... Tanya Ruigrok Images not showingClosed   LayerSlider for WordPress   Updated March 19, 2020 at 7:51am   8 Most recent comment from Kreatura Support:Great! If you will have any question, feel free to contact us!