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Public Tickets

Patrick Lenormand Bug in slider display after PHP upgradeClosed   LayerSlider for WordPress   Updated December 8, 2020 at 8:15am   4 Most recent comment from Kreatura Support:Hello Patrick,Thank you for your feedback! There is no problem with LayerSlider in PHP 7.4. We tested it with several versions of it, and we also use PHP 7.4 for development. To be able to help, we ne ... HOTEL SWISS MORAIRA update version on license purchased by developer I no longer work withClosed   LayerSlider for WordPress   Updated December 7, 2020 at 1:31pm   2 Most recent comment from Kreatura Support:Hello,Thank you for getting in touch with us!In this case, you should try to update your plugin manually. I suggest you to disable and remove the version which you have and after that you should insta ... Tara Lawler Plug in out of date - purchased license but it won't go throughClosed   LayerSlider for WordPress   Updated December 7, 2020 at 12:11pm   3 Most recent comment from Kreatura Support:Hello Tara,Thank you for getting in touch with us!The Uncode theme is not related to our company.Your license key for LayerSlider is the following:  CD3D0CCC-FA0B-KC7D-M7FD-5F1329E33DB2Here is a li ... annaya i have bought the plugin but it isn't importing templates after i have applied the activation codeClosed   LayerSlider for WordPress   Updated December 7, 2020 at 9:56am   2 Most recent comment from Kreatura Support:Hello Annaya,Thank you for getting in touch with us!Could you please send me a screenshot about your LayerSlider WP -> Options -> System status tab? Dalana Morse LayerSlider Disappeared on Front End (all pages)Closed   LayerSlider for WordPress   Updated December 4, 2020 at 3:04pm   5 Most recent comment from Kreatura Support:Thank you for your feedback! Greg Hamblin Request Entity Too Large error message on layer sliderClosed   LayerSlider for WordPress   Updated December 4, 2020 at 2:13pm   8 Most recent comment from Kreatura Support:Hello Aschwin, We can also advise you the same. This is a web server issue, which is probably related to mod_security. The web host provider can help you to solve this problem, please contact with th ... Shane Rees Slider not showingClosed   LayerSlider for WordPress   Updated December 3, 2020 at 8:08am   3 Most recent comment from Kreatura Support:Hello Shane,Thank you for your feedback!If you have any other question, feel free to ask. Andy Slider SetupClosed   LayerSlider for WordPress   Updated December 2, 2020 at 3:41pm   2 Most recent comment from Kreatura Support:Hello Andy,Thank you for getting in touch with us!The product showcase contains 3 separate slider, 1 big and two small. The layout of the sliders are based on your page template. You can achieve this ... Denis Failed to import a specific slider from the Template StoreClosed   LayerSlider for WordPress   Updated December 2, 2020 at 2:56pm   14 Most recent comment from Kreatura Support:Hello Denis,Thank you for the answer!We would like to help you, but that belongs to the server administrator and so we don't have the tools from the outside to give more accurate tips on the caus ... WEI FU CHEN i want to cancel this pluginClosed   LayerSlider for WordPress   Updated December 2, 2020 at 11:25am   2 Most recent comment from Kreatura Support:Hello,Thank you for getting in touch with us!We accepted your refund request, the amount will appear on your card in some workdays. leanne christie Purchased but no download availableClosed   LayerSlider for WordPress   Updated December 2, 2020 at 8:03am   2 Most recent comment from Kreatura Support:Hello Leanne,Thank you for getting in touch with us!I checked your order in our system. Your license is related to this email address: [email protected] If you would like to download the pl ... Shayne CodeCanyon License ImportClosed   LayerSlider for WordPress   Updated December 1, 2020 at 12:29pm   4 Most recent comment from Kreatura Support:Hello Shayne,Thank you for your answer!We are very sorry you are having difficulties. So far, our other clients have not reported such an error, and we have directly tested whether the import feature ... Mark Pavia Can you mask a text layer?Closed   LayerSlider for WordPress   Updated November 30, 2020 at 2:57pm   6 Most recent comment from Kreatura Support:Hello Mark,Thank you!You should check this video about how to mask a layer with opening transition:https://www.loom.com/share/bdcf95d70986479d8ec310b5bc7d8cb5 DENIS WILLIAN DE CASTRO SANTOS Help to sliderClosed   LayerSlider for WordPress   Updated November 30, 2020 at 1:39pm   1 Most recent comment from DENIS WILLIAN DE CASTRO SANTOS:I need help with nature-slider-pack, after importing the templete, I saw that it carries a slider group, inside it has Nature Slider 2 - Gallery Open that should be called Nature Slider 5 - Gallery. I ... Mark Pavia Slide delay before switching to next slideClosed   LayerSlider for WordPress   Updated November 30, 2020 at 12:45pm   4 Most recent comment from Kreatura Support:Thank you for your feedback!