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Public Tickets

C.W. Harris Findind an already open tiketClosed   LayerSlider for WordPress   Updated October 23, 2020 at 9:50pm   2 Most recent comment from C.W. Harris:I found the first ticket and started working on the situation there again. Please disregard this ticket/thread. Thank you!~CWH. Miguel Velasquez Wayar OverlapingClosed   LayerSlider for WordPress   Updated October 23, 2020 at 7:11am   4 Most recent comment from Kreatura Support:You are welcome! Brenae Seeking RefundClosed   LayerSlider for WordPress   Updated October 22, 2020 at 9:59pm   9 Most recent comment from Brenae Hord:I greatly appreciate the concern to help resolve our problem, but it may have been more efficient to know that a refund and a solution to the issue weren't possible when I initially asked. Thank ... Rene Anderegg language specific popups before leaving a pageClosed   LayerSlider for WordPress   Updated October 22, 2020 at 11:18am   2 Most recent comment from Kreatura Support:Hello Rene,Thank you for getting in touch with us!Unfortunately, it is not possible to achieve this feature in the current version of LayerSlider.We will find a solution and add it to one of the futur ... Ronnel LayerSlider not working/Server configuration issues detectedClosed   LayerSlider for WordPress   Updated October 21, 2020 at 10:55am   2 Most recent comment from Kreatura Support:Hello Ronnel,Thank you for getting in touch with us!Could you please send me a screenshot about LayerSlider WP -> Options -> System Status tab? Yosi Krivo Cannot hide popup in a specific pageClosed   LayerSlider for WordPress   Updated October 20, 2020 at 11:50am   8 Most recent comment from Kreatura Support:Hello Yosi,Thank you for the answer and you are welcome!There was a text widget with the shortcode of the slider, but I removed it. Kelsang Khacho Double purchaseClosed   LayerSlider for WordPress   Updated October 20, 2020 at 7:20am   2 Most recent comment from Kreatura Support:Hello Kelsang,Thank you for getting in touch with us!We accepted your refund request, the amount will appear on your card in some workdays. Paul Daly Using API to close another PopupClosed   LayerSlider for WordPress   Updated October 20, 2020 at 6:57am   5 Most recent comment from Kreatura Support:You are welcome! Ray Falvey Downloading TemplatesClosed   LayerSlider for WordPress   Updated October 19, 2020 at 2:41pm   2 Most recent comment from Kreatura Support:Hello Ray,Thank you for getting in touch with us!In almost all cases it's a server configuration issue that only your web hosting company can help solving. You should contact them with about the ... Richard Bone LayerSlider using IP instead of domainClosed   LayerSlider for WordPress   Updated October 16, 2020 at 2:19pm   2 Most recent comment from Kreatura Support:Hello Richard,Thank you for getting in touch with us! We don’t store specific URLs for images, they are dynamically generated based on WordPress’s built-in functions, so it shouldn’t be bad. Pro ... Martin How to doClosed   LayerSlider for WordPress   Updated October 16, 2020 at 10:32am   2 Most recent comment from Kreatura Support:Hello Martin,Thank you for getting in touch with us!The problem is that, this slider use the global hover effect to enable hover transition for more layer at the same time when the user hovers on it. ... Lars Aldman No scaling on laptop screenClosed   LayerSlider for WordPress   Updated October 16, 2020 at 10:20am   4 Most recent comment from Kreatura Support:Hello Lars,Thank you for the answer!Since version 6 of LayerSlider you have the option to display layers only on certain devices (desktop, mobile, tablet). This feature is called device specific layer ... Jen Incorrect email address for purchased templateClosed   LayerSlider for WordPress   Updated October 15, 2020 at 9:37am   2 Most recent comment from Kreatura Support:Hello Jen,Thank you for getting in touch with us!I transfered your order. Please check it on your account in our site.https://account.kreaturamedia.com/ Johan Layer Slider Refund on PurchaseClosed   LayerSlider for WordPress   Updated October 14, 2020 at 11:14am   4 Most recent comment from Kreatura Support:Hello Johan,Thank you for your feedback!I send an email to you with the refund informations. Please check it. Brian Sikorski Slider button link color on hoverClosed   LayerSlider for WordPress   Updated October 14, 2020 at 10:41am   6 Most recent comment from Kreatura Support:You are welcome!If you will have any other question, feel free to ask.