Public Ticket #1037989


  •  2
    Yusuf started the conversation

    You must resolve this issue, you can not close the ticket without taking care of the problem

    the LayerSlider activation key code is not working, I have wasted another day going back in forth reading everything there is about activation it is not working....

    fix it or refund me so I can go on and purchase another theme

  •  2
    Yusuf replied

    this is where I go to enter the activation code that you provided with the purchase, 

  • [deleted] replied

    Dear Yusuf,

    It seems you did not read my previous response or the notification on your own screenshot. Please read them again carefully.

    Your theme and our plugin are two separate items, therefore your theme's license code is NOT valid for LayerSlider so you cannot activate the plugin with it. As mentioned before, your theme author is responsible for providing support and updates in this case.

    Also, there is nothing to refund from our end as you did not purchase our plugin, you have purchased a theme which we do NOT own.

    For a better understanding on Envato licensing terms and conditions regarding themes and included plugins please refer to the following urls: https://themeforest.net/licenses/faqhttps://themeforest.net/page/item_support_policy