Did you have the plugin installed earlier bundled in your theme ?
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
And in this case I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation. Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
I have removed the program from the theme "AVADA" as recommended and installing it by downloading the latest version and manually installing it but the problem still the same, when I click ACTIVATE nothing happens. Also other features of the plugin do not respond when I click them.
I have deactivated all the plugins to make sure there is no conflict but still the same I can't activate this plugin.
Is there a way I can just download the active version of this plugin and install it?
Please send more suggestions or what else I can try.
There is no issue like this present in the plugin, however the Avada theme shold not cause any compatibility problems either, so I'm not sure what could be the source of the issue.
Please set up a temporary WP login for us so we can check on this issue from the back-end to investigate it.
For future reference just in case any one else has this type of problem just make sure to clear Cloudflare's cache and wait 24h to clear, it should all work after that.
I just bought the slider but when I press Active nothing happens and I'm not able to enter the code, please help ?
Thanks
Hello drsnourian,
Did you have the plugin installed earlier bundled in your theme ?
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
And in this case I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can find detaled installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
This should solve any theme related problem to activation or update.
Still not working!!!!
I have removed the program from the theme "AVADA" as recommended and installing it by downloading the latest version and manually installing it but the problem still the same, when I click ACTIVATE nothing happens. Also other features of the plugin do not respond when I click them.
I have deactivated all the plugins to make sure there is no conflict but still the same I can't activate this plugin.
Is there a way I can just download the active version of this plugin and install it?
Please send more suggestions or what else I can try.
Thanks
There is no issue like this present in the plugin, however the Avada theme shold not cause any compatibility problems either, so I'm not sure what could be the source of the issue.
Please set up a temporary WP login for us so we can check on this issue from the back-end to investigate it.
It's all magically fixed :)
For future reference just in case any one else has this type of problem just make sure to clear Cloudflare's cache and wait 24h to clear, it should all work after that.
Cheers,
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.