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  Public Ticket #1294997
Install using Florida Them
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Comments

  • lauragucciardo started the conversation

    Hi

    I developped my website using Florida Theme that contains a light version of LayerSlider.

    I decided to buy your plugin to have full power but when I try to set it it says Fails.

    www.heartmilanapartments.com


    Can you hepl me? Thank you

    Laura Gucciardo


  • [deleted] replied

    Hey Laura,

    I have checked your site but for me the slider is being displayed currently.

    Have you managed to fix the problem in the meantime ?

    In case not, could you please provide more details and specify on what OS/browser/device are you experiencing this exactly ?

  • lauragucciardo replied

    Hello Attila

    nice to meet you

    The current Layer Slider Version on my website is 5.2.0 (it was inside the Wordpress Theme I've bought it 2 years ago) 

    Now I would like to install Version 6.5.8. I bought the plugin but when I try to install it doesn't work and I can't find any "update your plugin".


    What I need to do?

    Thank you

    Laura

  • lauragucciardo replied

    Hi Attila

    do I need to add my purchase code here? (see image)


    Thank you

    L

  • lauragucciardo replied

    Last message : )

    I've inserted the purchase code and now says that the Vesrion is not tested with my current version of wordpress.

    How I can proceed?

    Thank you

    Laura


  • lauragucciardo replied

    EVERYTHING IS SOLVED!

    Thank you

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem. 

    If you need any further assistance please let us know.

  • lauragucciardo replied

    Attila sorry to disturb you again. After the update the website doesn't work anymore

    heartmilanapartments.com


    What I have to do?

    Laura