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Public Tickets

Hans-Günter Lindner crossfading does not work properlyClosed   LayerSlider for WordPress   Updated March 1, 2021 at 3:34pm   4 Most recent comment from Kreatura Support:Hello Hans-Günter,Thank you for your feedback!Ipad browsers doesn't allow the full-screen feature, so that's why it doesn't work.I checked your website in Ipad and as I see the crossf ... Jan-Michael Weymar Video Play Button CSSClosed   LayerSlider for WordPress   Updated March 1, 2021 at 3:13pm   4 Most recent comment from Kreatura Support:You are welcome! Nuno Upgrade to last versionClosed   LayerSlider for WordPress   Updated March 1, 2021 at 1:07pm   2 Most recent comment from Kreatura Support:Hello Nuno,Thank you for getting in touch with us!You should check this link in our documentation about how to update the plugin to the latest version:https://layerslider.kreaturamedia.com/documentati ... Ezequiel Countdown popup does not workClosed   LayerSlider for WordPress   Updated March 1, 2021 at 8:39am   2 Most recent comment from Kreatura Support:Hello Ezequiel,Thank you for getting in touch with us!You can set the counting date under the Event Callbacks tab -> Popup Events / popupWillOpen function. Massi Plugin Not RespondingClosed   LayerSlider for WordPress   Updated February 26, 2021 at 10:05am   2 Most recent comment from Kreatura Support:Hello Massi,Thank you for getting in touch with us!What is the problem with the plugin? Could you please write some more details?Thank you, in advance. Veronica Frescas Unable to editClosed   LayerSlider for WordPress   Updated February 25, 2021 at 8:53am   2 Most recent comment from Kreatura Support:Hello,I've answered to your other ticket, please check it. Veronica Frescas How to edit popup templatesClosed   LayerSlider for WordPress   Updated February 25, 2021 at 8:53am   2 Most recent comment from Kreatura Support:Hello Veronica,Thank you for getting in touch with us!You should try to clear your browser cache or check it with an other browser, incognito mode.If the issue still persist, then please send me a wo ... Phil Shoemaker Mobile IssuesClosed   LayerSlider for WordPress   Updated February 24, 2021 at 2:45pm   2 Most recent comment from Kreatura Support:Hello Phil, Thank you for getting in touch with us! Since version 6 of LayerSlider you have the option to display layers only on certain devices (desktop, mobile, tablet). This feature is called devi ... Mariem SLIDER CREATIVE AGENCY NOT SHOWING PROPERLYClosed   LayerSlider for WordPress   Updated February 24, 2021 at 11:41am   2 Most recent comment from Kreatura Support:Hello Mariem,Thank you for getting in touch with us!This is not an issue, it is a split-up effect with parallax transition.You can disable this for your layers in the layer transitions / parallax tra ... Nuno scrool featureClosed   LayerSlider for WordPress   Updated February 23, 2021 at 1:32pm   2 Most recent comment from Kreatura Support:Hello Nuno,Thank you for getting in touch with us!I checked the attached website and the scroll down sliders which you mentioned.Unfortunately, it is not possible to achieve the same feature with our ... Nuno Show more than one slideClosed   LayerSlider for WordPress   Updated February 22, 2021 at 5:29pm   2 Most recent comment from Kreatura Support:Hello Nuno,Thank you for getting in touch with us!It is not possible to achieve this layout with LayerSlider.I suggest you to use a carousel instead of a slider for this feature. Ed Rosenthal cssClosed   LayerSlider for WordPress   Updated February 22, 2021 at 3:36pm   2 Most recent comment from Kreatura Support:Hello Ed,Thank you for getting in touch with us!Did you try to add hover color for the link layers in the transitions / hover transition?Other option is that if you give a class to your links and writ ... Phil Shoemaker Menu BehaviorClosed   LayerSlider for WordPress   Updated February 22, 2021 at 10:48am   2 Most recent comment from Kreatura Support:Hello Phil, Thank you for getting in touch with us! Since version 6 of LayerSlider you have the option to display layers only on certain devices (desktop, mobile, tablet). This feature is called devi ... Andreas Rupek Video has no soundClosed   LayerSlider for WordPress   Updated February 22, 2021 at 10:34am   2 Most recent comment from Kreatura Support:Hello Andreas,Thank you for getting in touch with us!Unfortunately, it is not possible to add sound for a video by default, because Google and other browsers prevent autoplay if the video is not muted ... Stacy Load time-performance with layer slider installedClosed   LayerSlider for WordPress   Updated February 19, 2021 at 3:47pm   2 Most recent comment from Kreatura Support:Hello Stacy,Thank you for getting in touch with us!You can find performance related settings under LayerSlider -> Options -> Advanced. Unfortunately, these automated tests are not designed for this t ...