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Public Tickets

Curtis Coronado responsiveness/mobile viewClosed   LayerSlider for WordPress   Updated January 4, 2021 at 10:11am   4 Most recent comment from Kreatura Support:Hello Curtis,Yes the hide over/under option is in px. It is apply for the slider itself, so if you set it for example hide under 768px then the slider will not visible in devices under 768px. Reinhard useing my own fontClosed   LayerSlider for WordPress   Updated January 4, 2021 at 8:54am   2 Most recent comment from Kreatura Support:Hello Reinhard,Thank you for getting in touch with us!You should write your font name to the layer settings -> text -> font-family field. Probably in the editor it will not apply(because your theme lo ... Ted Stelle Updated Slider, Now Not WorkingClosed   LayerSlider for WordPress   Updated December 31, 2020 at 7:35am   8 Most recent comment from Kreatura Support:Hello Jun,Thank you for getting in touch with us!You should enable the LayerSlider WP -> Options -> Advanced -> Use GreenSock Sandboxing option. Alexandra Tornek LAYER SLIDER NOT SHOWING UP ON THE SITEClosed   LayerSlider for WordPress   Updated December 30, 2020 at 6:52am   4 Most recent comment from Kreatura Support:Thank you for your feedback! Carla Solicitar FacturaClosed   LayerSlider for WordPress   Updated December 29, 2020 at 11:11am   2 Most recent comment from Kreatura Support:Hello Carla,Thank you for getting in touch with us!You should login to your account in our website with the email address which you use for the purchase, where you will find the invoice for your purch ... Elena Old SliderClosed   LayerSlider for WordPress   Updated December 29, 2020 at 10:23am   4 Most recent comment from Kreatura Support:Thank you for your feedback!I'm glad that you have managed to solve this problem. Diana Burr Using different slider on mobileClosed   LayerSlider for jQuery   Updated December 29, 2020 at 10:19am   4 Most recent comment from Kreatura Support:Hello Diana,Thank you for the answer and sorry for the late response!Unfortunately, it is not possible to achieve this feature with one slider.You should create a separate slider for mobile, duplicate ... Taytula Burke layerslideClosed   LayerSlider for WordPress   Updated December 21, 2020 at 10:01am   2 Most recent comment from Kreatura Support:Hello Taytula,Thank you for getting in touch with us!Probably it was a temporary issue. You should login to your account in our website, where you can download the latest version of the plugin: https ... Sohag Mia Changing Layer Slider Text ColorClosed   LayerSlider for WordPress   Updated December 21, 2020 at 8:57am   2 Most recent comment from Kreatura Support:Hello,Thank you for getting in touch with us!I created a video about how to change the color or the background color of a text layer, please check it.https://www.loom.com/share/3c3f36c411334373b227b5 ... Kevin Template import errorClosed   LayerSlider for WordPress   Updated December 18, 2020 at 2:23pm   10 Most recent comment from Kreatura Support:Hello Kevin,Thank you.The error message is related to mod_fcgid. So probably you should modify the "FastCGI timeout" value, which has the exact name "FcgidIOTimeout". You may not be able to edit this ... Ralph French Error on websiteClosed   LayerSlider for WordPress   Updated December 18, 2020 at 8:45am   2 Most recent comment from Kreatura Support:Hello Ralph,Thank you for getting in touch with us!Which PHP version do you use?Don't worry, these notices will not take any effect on your website. You should disable the debug mode on your Word ... JN Error displaying a sliderClosed   LayerSlider for WordPress   Updated December 16, 2020 at 10:13am   3 Most recent comment from Kreatura Support:Hello,Thank you for your feedback!I'm glad that you have managed to solve this problem. [email protected] Cancel purchaseClosed   LayerSlider for WordPress   Updated December 15, 2020 at 2:11pm   7 Most recent comment from Kreatura Support:Hello,We accepted your refund request. The amount will appear on your card in some workdays. Lawrence Image Export from LayerSliderClosed   LayerSlider for WordPress   Updated December 14, 2020 at 12:42pm   6 Most recent comment from Kreatura Support:Hello Lawrence,I attached for you the image, please check it. Rafael Activate SliderClosed   LayerSlider for WordPress   Updated December 14, 2020 at 9:35am   2 Most recent comment from Kreatura Support:Hello Rafael,Thank you for getting in touch with us! This seems to be a web server configuration issue. It will likely involve contacting the web hosting company since only they can see and modify cer ...