Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Stephen Wilson Activating Layer SliderClosed   LayerSlider for WordPress   Updated April 29, 2021 at 11:00am   2 Most recent comment from Kreatura Support:Hello Stephen,Thank you for getting in touch with us!As I see you use The7 theme, which hide the activation box for the users. I suggest you to remove the theme bundled version of the plugin and then ... mary feuer Pop UpsClosed   LayerSlider for WordPress   Updated April 28, 2021 at 8:13am   2 Most recent comment from Kreatura Support:Hello Mary,Thank you for getting in touch with us!Unfortunately, it is not possible to show user roles by 3rd party plugins in LayerSlider.If you know which page related to a specific role, then you s ... Cheri Managing licensesClosed   LayerSlider for WordPress   Updated April 26, 2021 at 6:51am   3 Most recent comment from Kreatura Support:Hello Cheri, Thank you for getting in touch with us!Your license key is the following: 1B700C81-7F25-K8B4-MFF7-79D76EA0C32E As I see you have a professional license and you've activated it on th ... Dawn Quinn Multiple Photos in One SliderClosed   LayerSlider for WordPress   Updated April 26, 2021 at 6:45am   2 Most recent comment from Kreatura Support:Hello Dawn,Thank you for getting in touch with us!It is possible to add any image to a slide with layers. Please note that the slide transitions are related to the slide background images. For example ... Dawn Quinn Vintage Template Color TonesClosed   LayerSlider for WordPress   Updated April 26, 2021 at 6:40am   4 Most recent comment from Kreatura Support:You are welcome! Patrick Gavaghan Broken module / Broken featureClosed   LayerSlider for jQuery   Updated April 22, 2021 at 8:07am   7 Most recent comment from Kreatura Support:Okay, thank you for your feedback! Bruce Burstein LayerSlide Not rendering appropriately in SafariClosed   LayerSlider for WordPress   Updated April 21, 2021 at 1:21pm   4 Most recent comment from Kreatura Support:Hello Bruce,Thank you for your feedback!I show you a video about how to disable the text-transition for a specific layer.https://www.loom.com/share/ad4f04b598514d8d83e797b3ca284438 Unfortunately, in s ... rvcomsoso BUG BACK OFFICE INTERFACEClosed   LayerSlider for WordPress   Updated April 21, 2021 at 11:10am   4 Most recent comment from Kreatura Support:You are welcome and thank you for your feedback! Todd LicenseClosed   LayerSlider for WordPress   Updated April 21, 2021 at 11:09am   4 Most recent comment from Kreatura Support:Hello Todd,Thank you for your feedback!You have already used the purchased license key to activate the product and update LayerSlider to the latest version, usually we do not give a refund in such c ... Patti Goodwin I cannot change slide transitionsClosed   LayerSlider for WordPress   Updated April 21, 2021 at 7:00am   2 Most recent comment from Kreatura Support:Hello,I've answered to your other tickets, please check them. Patti Goodwin I cannot edit after updating to an activated version.Closed   LayerSlider for WordPress   Updated April 21, 2021 at 6:50am   5 Most recent comment from Kreatura Support:Hello Patti,Did you set background image for the slides? The slide transitions are related to the background images.If yes, but is still not working, then could you please send me a wordpress admin te ... Eszter Kincs parallax slider not showing effect on tilting mobile deviceClosed   LayerSlider for WordPress   Updated April 20, 2021 at 10:01am   7 Most recent comment from Kreatura Support:Utánna fogunk járni hogy lehet-e ezt jobban lekezeli, de jelenleg sajnos nincs rá mód, viszont vannak biztató kilátások a jövőre nézve. Brad Rickey unable to download templatesClosed   LayerSlider for WordPress   Updated April 19, 2021 at 12:00pm   2 Most recent comment from Kreatura Support:Hello Brad,Thank you for getting in touch with us!Ziparchive is always mixed with the Archive_Zip PEAR package. Please contact with your server administrator, they should help with it. The version nu ... Muhamad Sadam Need Help Popup Button TriggerClosed   LayerSlider for WordPress   Updated April 19, 2021 at 7:27am   3 Most recent comment from Kreatura Support:Hello,Thank you for your feedback!I'm glad that you have managed to solve this issue. Warren Smith Reading contact form dataClosed   LayerSlider for WordPress   Updated April 15, 2021 at 12:23pm   2 Most recent comment from Kreatura Support:Hello Warren,Thank you for getting in touch with us!Unfortunately, it is not possible to specify form settings and use fields / submit button as layers in our plugin.Sorry to be misleading about wha ...