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Public Tickets

Patti Goodwin I cannot change slide transitionsClosed   LayerSlider for WordPress   Updated April 21, 2021 at 7:00am   2 Most recent comment from Kreatura Support:Hello,I've answered to your other tickets, please check them. Patti Goodwin I cannot edit after updating to an activated version.Closed   LayerSlider for WordPress   Updated April 21, 2021 at 6:50am   5 Most recent comment from Kreatura Support:Hello Patti,Did you set background image for the slides? The slide transitions are related to the background images.If yes, but is still not working, then could you please send me a wordpress admin te ... Eszter Kincs parallax slider not showing effect on tilting mobile deviceClosed   LayerSlider for WordPress   Updated April 20, 2021 at 10:01am   7 Most recent comment from Kreatura Support:Utánna fogunk járni hogy lehet-e ezt jobban lekezeli, de jelenleg sajnos nincs rá mód, viszont vannak biztató kilátások a jövőre nézve. Brad Rickey unable to download templatesClosed   LayerSlider for WordPress   Updated April 19, 2021 at 12:00pm   2 Most recent comment from Kreatura Support:Hello Brad,Thank you for getting in touch with us!Ziparchive is always mixed with the Archive_Zip PEAR package. Please contact with your server administrator, they should help with it. The version nu ... Muhamad Sadam Need Help Popup Button TriggerClosed   LayerSlider for WordPress   Updated April 19, 2021 at 7:27am   3 Most recent comment from Kreatura Support:Hello,Thank you for your feedback!I'm glad that you have managed to solve this issue. Warren Smith Reading contact form dataClosed   LayerSlider for WordPress   Updated April 15, 2021 at 12:23pm   2 Most recent comment from Kreatura Support:Hello Warren,Thank you for getting in touch with us!Unfortunately, it is not possible to specify form settings and use fields / submit button as layers in our plugin.Sorry to be misleading about wha ... Lars Slider pinning issue @ "play by scroll" featureClosed   LayerSlider for WordPress   Updated April 13, 2021 at 2:54pm   2 Most recent comment from Kreatura Support:Hello Lars,Thank you for reporting this issue! Unfortunately, I cannot suggest a solution for this at the moment.Probably we will completely remake the play by scroll feature in one of the future ver ... James Hee Pop up LayerSlider not includedClosed   LayerSlider for WordPress   Updated April 13, 2021 at 11:41am   2 Most recent comment from Kreatura Support:Hello James,Thank you for getting in touch with us!You can buy it separately, it will work the same as if you had purchase it together and the price is the same.You should use the same email address ... Rian Jacobs Whitespace above bodyClosed   LayerSlider for jQuery   Updated April 12, 2021 at 2:20pm   16 Most recent comment from Kreatura Support:Hello Rian,Thank you for the answer!As I see now the popup open but it doesn't contain any layer.Could you please check an example popup from our template library? Hans-Günter Lindner Full screen mode in Theme Twenty SevenClosed   LayerSlider for WordPress   Updated April 9, 2021 at 9:00pm   2 Most recent comment from Hans-Günter Lindner:You don't have anything to do. Cancel ticket. The Theme is bad and the full view had a problem because of a wrong slider time jenny ward dont want a wordpress downloadClosed   LayerSlider for jQuery   Updated April 9, 2021 at 11:14am   2 Most recent comment from Kreatura Support:Hello,Thank you for getting in touch with us!As I see you purchased the jQuery version of LayerSlider, which doesn't require WordPress. You will find the documentation in the downloaded package.I ... Jim Hitch Moving from Staging to a Live siteClosed   LayerSlider for WordPress   Updated April 8, 2021 at 1:03pm   2 Most recent comment from Kreatura Support:Hello Jim,Thank you for getting in touch with us!Yes, you need to deactivate the license on the staging and then you can activate it on your production site.However, you can use LayerSlider on 3 addit ... ANDREW F CASS versionClosed   LayerSlider for WordPress   Updated April 7, 2021 at 6:52am   2 Most recent comment from Kreatura Support:Hello Andrew,Thank you for getting in touch with us!You can download the latest version of the plugin, if you login to your account in our website:https://account.kreaturamedia.com/You can imort your ... Bill Mitchell Is there some way to stop non YouTube videos playing?Closed   LayerSlider for WordPress   Updated April 6, 2021 at 2:35pm   2 Most recent comment from Kreatura Support:Hello Bill,Currently LayerSlider support HTML5, Youtube and Vimeo. We will consider your feature reqest and maybe implement it in the future. Jamie DeFayCollins jquery 3.5.1Closed   LayerSlider for jQuery   Updated April 6, 2021 at 9:21am   6 Most recent comment from Kreatura Support:Hello Jamie,Thank you for your feedback!LayerSlider use javascript to calculate the font-size and other values based on the size of the actual device.Probably it overwrote your CSS rules.