Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Daniele Hundreds of slides loadingClosed   LayerSlider for WordPress   Updated July 15, 2021 at 12:49pm   8 Most recent comment from Kreatura Support:Hello Daniele,LayerSlider has a built-in lazy load feature, so it should load the content of the actual and the next slide only, not all of them. So this problem is probably caused by a 3rd party plu ... Bob Johnson Changing LayerSlider templateClosed   LayerSlider for WordPress   Updated July 12, 2021 at 3:09pm   2 Most recent comment from Kreatura Support:Hello Bob,Thank you for getting in touch with us!Yes of course, you can change the transitions any time in your slider.If you would like to change the background-transition, then you should change the ... slopera61 pop upClosed   LayerSlider for WordPress   Updated July 7, 2021 at 1:27pm   4 Most recent comment from Kreatura Support:You are welcome! Albert Vaca Can't activateClosed   LayerSlider for WordPress   Updated July 7, 2021 at 7:39am   2 Most recent comment from Kreatura Support:Hello Albert,Thank you for getting in touch with us!You should remove the theme bundled version firstly and then install the latest version which you can download from your account.  https://account ... Kai Changing the dots styleClosed   LayerSlider for WordPress   Updated July 6, 2021 at 1:06pm   2 Most recent comment from Kreatura Support:Hello Kai,Thank you for getting in touch with us! It is not possible to achieve this feature by default, but there is an option to modify the predefined skins. The LayerSlider WP skin editor offers yo ... Tyrone Okesene Can't edit slides on Wordpress Version 5.7.2Closed   LayerSlider for WordPress   Updated July 6, 2021 at 9:01am   3 Most recent comment from Kreatura Support:Hello Tyrone,Thank you for getting in touch with us!Please try to clear your browser cache or check it in incognito mode.If the issue still persist, then please let me know. Hendrik Tevaearai Stahel updateClosed   LayerSlider for WordPress   Updated July 5, 2021 at 11:22am   4 Most recent comment from John G:Hi Hendrik,What download files are you referring to exactly? You can download LayerSlider by logging in to account.kreaturamedia.com with the email address you used for purchase. It should download ... NNH Admin LayerSlider for WordPressClosed   LayerSlider for WordPress   Updated July 2, 2021 at 2:34pm   3 Most recent comment from John G:Hello,The error message indicates that some of the plugin files are missing. It's not clear how or why, but it might be due to a corrupted download or install. Please try to delete the installed ... [email protected] php FehlerClosed   LayerSlider for WordPress   Updated July 1, 2021 at 2:18pm   2 Most recent comment from George K:Hello,These issues are related to Slider Revolution, which is not our plugin. Revslider is  developed by Themepunch. Our item called LayerSlider. Rick Lightheart Popup Form SubmissionClosed   LayerSlider for WordPress   Updated June 30, 2021 at 9:52am   4 Most recent comment from Kreatura Support:Hello Rick,It is not possible to change to the 2nd slide if the button is not a LayerSlider layer.In this case, you should write a custom javascript code to the slider settings / event callbacks / sli ... David Ogletree help with pluginClosed   LayerSlider for WordPress   Updated June 29, 2021 at 7:50am   2 Most recent comment from Kreatura Support:Hello David,Thank you for getting in touch with us!Could you please send me a link to your website where I can check your slider and your header? Chanchal Pauly Thattil Linking popupClosed   LayerSlider for WordPress   Updated June 29, 2021 at 6:30am   2 Most recent comment from Kreatura Support:Hello Chanchal,Thank you for getting in touch with us!You should add a specific class or ID to your button which you would like to use for triggering the popup, for example 'open-popup'. Aft ... Claudio Gibellato Pellis URGENTEClosed   LayerSlider for jQuery   Updated June 28, 2021 at 2:24pm   4 Most recent comment from Kreatura Support:Hello,Thank you for your answer!We've accepted your refund request, the amount will appear on your card in some workdays. Daniele ZipArchive for Template StoreClosed   LayerSlider for WordPress   Updated June 28, 2021 at 10:39am   4 Most recent comment from Kreatura Support:You are welcome! Claudio Gibellato Pellis I have the wrong versionClosed   LayerSlider for jQuery   Updated June 28, 2021 at 7:39am   2 Most recent comment from Kreatura Support:Hello Claudio,Thank you for getting in touch with us!I've answered to your other ticket, please check it.