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Public Tickets

thegreenlabs Pop is not showingClosed   LayerSlider for WordPress   Updated December 11, 2017 at 9:28pm   2 Most recent comment from [deleted]:Hello thegreenlabs, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Could you plea ... rbs100 Trouble with postingClosed   LayerSlider for WordPress   Updated December 11, 2017 at 5:11pm   14 Most recent comment from George K:You can find the Advanced settings if you click LayerSlider WP on the wp-admin sidebar and you scroll down.Reinstalling the LayerSlider won't delete your sliders. They are stored in a database so even ... thegreenlabs Can not download TemplatesClosed   LayerSlider for WordPress   Updated December 11, 2017 at 4:58pm   4 Most recent comment from John G:Hello,Yes, the PHP ZipArchive extension is required to import templates. Did this change solve the issue? Is there anything else we can help you with? DeniseFaucher Problem with LayerSliderClosed   LayerSlider for WordPress   Updated December 11, 2017 at 4:42pm   14 Most recent comment from George K:I'm sorry I forgot to attach the image thegreenlabs I have to reload page to see LayersliderClosed   LayerSlider for WordPress   Updated December 11, 2017 at 4:34pm   5 Most recent comment from thegreenlabs:Got it: Qode Options > Global Options > Page Transition to No Animation. bcfbass effect on textClosed   LayerSlider for WordPress   Updated December 11, 2017 at 4:21pm   2 Most recent comment from George K:Hello bcfbass,Could you, please show me the slider? bhissink There is no editor in jQuery pluginClosed   LayerSlider for jQuery   Updated December 10, 2017 at 3:39pm   5 Most recent comment from John G:Dear Bas,As I can see, you've managed to find the refund option. We've already approved it and Envato will process the request shortly. Please note, it usually takes 3-5 business days for the transit ... zmktwzrd Deactivate License and Move ItClosed   LayerSlider for WordPress   Updated December 10, 2017 at 1:52am   6 Most recent comment from John G:There is a deactivate button, please see the screenshot below. As mentioned, we are transitioning to a new solution, that's why it's not promoted that heavily since it's a temporary URL. However, it ... lumspa Modifying default shortcode nameClosed   LayerSlider for WordPress   Updated December 9, 2017 at 8:48pm   2 Most recent comment from John G:Dear Lumspa,I'm not sure what do you mean on modifying the default shortcode name. Do you mean the Slider Slug option in Slider Settings next to the slider name text field?You can bind opening a Popup ... Didier Activate CodeClosed   LayerSlider for WordPress   Updated December 9, 2017 at 8:36pm   4 Most recent comment from George K:Dear Didier, I'm glad I could help! If there is anything else, please let us know. bruniki 6.6.5 versionClosed   LayerSlider for WordPress   Updated December 9, 2017 at 8:35pm   2 Most recent comment from John G:Dear Bruniki, We've already uploaded the update to CodeCanyon, but it's still in the review queue. Envato verifies all updates before publishing them and it might take some time in cases. It will be ... nalinabey All options are disabledClosed   LayerSlider for WordPress   Updated December 9, 2017 at 8:15pm   6 Most recent comment from John G:Dear Nalin,I'm not sure why or how the older version help. We aren't aware of an issue like this in the latest release, couldn't reproduce it on our development server, and nobody reported anything ... capricornesenc Auto upgrade do not workClosed   LayerSlider for WordPress   Updated December 9, 2017 at 7:52pm   4 Most recent comment from George K:Hello capricornesenc,Ticksy should send email notifications by default.Please check your profile settings. wprekhler Content Box Fade Effect does not workClosed   LayerSlider for WordPress   Updated December 8, 2017 at 11:19pm   2 Most recent comment from John G:Dear Wprekhler, Thank you for contacting us!After reading your other ticket, it's not entire clear if you experience this issue in LayerSlider or in the Avada WordPress theme. Based on the descripti ... wprekhler How can I modify Social Media in the Copyright Section?Closed   LayerSlider for WordPress   Updated December 8, 2017 at 11:12pm   2 Most recent comment from John G:Dear Wprekhler, Thank you for contacting us!Please note, we are the authors of the LayerSlider plugin and not your theme. For questions regarding the Avada WordPress theme, please contact its appropr ...