Public Ticket #1467224


  • San555 started the conversation

    Hi madame/Sir, 

    Can you help me, the plugin wont update? 
    This is what it says: 

    Plugin bijwerken

    Update pakket niet beschikbaar.

    update of this package is not available

    Can you help me?

    The plugin is activated so i dont know why it wont update. 
    Thank you in advance, 
    Best regards

  •  362
    Attila replied

    Hello Sandra,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    The 'Update package not available' or similar error messages during the update process, are most likely symptoms of an interfering 3rd party theme or plugin.
    We are constantly notifying and working together with various authors whenever we notice such issue. Unfortunately, these issues cannot be fixed from our end and a temporary solution is updating manually or temporarily disabling other plugins and switching to the default WP theme.

    Another possibility might be a stuck activation. If you've used our online tools to remotely deactivate a site (or asked us to do the same on your behalf) your site might no longer be activated. The same can be true if your purchase code has been revoked due to a refund or another reason.
    In cases like this deactivating the license and then immediately re-activating it can help.

    Best Regards,
    Attila | Kreatura Support Team