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Public Tickets

Rick Sutter InstallationClosed   LayerSlider for WordPress   Updated January 25, 2019 at 6:37pm   2 Most recent comment from [deleted]:Hello Rick Sutter, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. You have to dec ... bottegatifernate Impossible to work on templateClosed   LayerSlider for WordPress   Updated January 25, 2019 at 3:53pm   8 Most recent comment from [deleted]:Thank you for the feedback. Once you disabled all plugins, you can enable them back one by one, to see which one is causing the issue. brewerdirect Group of text layers looping infintelyClosed   LayerSlider for WordPress   Updated January 25, 2019 at 3:00am   6 Most recent comment from brewerdirect:One more question for this slider: https://brewerdirect.com/direct-marketing-brewer-direct-2/I had to turn "slideshow" off so that the first slide plays once. Then the arrow links to a video. When th ... rubenmgar Embed Video Slide not working in mobileClosed   LayerSlider for WordPress   Updated January 24, 2019 at 8:35pm   6 Most recent comment from [deleted]:The mobile autoplay restriction and the Chrome mute restriction are two different things. Muting the video usually helps with the Chrome problem, but it will not change the limited autoplay on mobile ... melosaurus Mobile Menu Not Working Since LayerSlider UpdateClosed   LayerSlider for WordPress   Updated January 24, 2019 at 3:08pm   6 Most recent comment from [deleted]:I'm afraid I can only repeat myself as you don't seem to be reading my messages. I'll try to explain it one more time, please read my reply very carefully. This mobile menu issue is in your theme, and ... Pschnapps Slider not loading - Jquery settings error?Closed   LayerSlider for WordPress   Updated January 24, 2019 at 12:49pm   2 Most recent comment from [deleted]:Hello Pschnapps, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. I have checked yo ... mary feuer Event CallbackClosed   LayerSlider for WordPress   Updated January 24, 2019 at 12:47pm   4 Most recent comment from [deleted]:No, the first slide still plays when the Auto-start slideshow option is disabled. It stops the slides from advancing, not the layers. So it will animate everything and stop at the end of the first s ... ilona n kamalu open by click pop up triggerClosed   LayerSlider for WordPress   Updated January 24, 2019 at 12:07am   2 Most recent comment from [deleted]:Hello ilona n kamalu, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Sure thing, ... srossand Layer Slider Not Rendering in ChromeClosed   LayerSlider for WordPress   Updated January 23, 2019 at 11:58pm   7 Most recent comment from [deleted]:Yes, removing Jetpack seemed to have solved the issue. We are not seeing any problem now.Also, we've recently had a feedback by another user that the "Speed up image load times" Jetpack setting was re ... Carolina de la Guardia layerslider does not work,Closed   LayerSlider for WordPress   Updated January 23, 2019 at 11:55pm   4 Most recent comment from [deleted]:Have you tried to use the advanced settings I've suggested ? Please test those first to see if they resolve this problem.If not, please temporary remove/disable that item to see if that helps.Let us k ... Ines de las Heras Autoplay Google ChromeClosed   LayerSlider for WordPress   Updated January 23, 2019 at 11:51pm   7 Most recent comment from [deleted]:Unfortunately the video displays are quite limited on mobile browsers. Due to certain mobile browser restrictions, the autoplay will not work so your videos won't start automatically. Even if you star ... Richard West Layer Slider stopped functioningClosed   LayerSlider for WordPress   Updated January 23, 2019 at 12:36am   6 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Rev Anne Ahokangas plugin installation fails each time. The zipm appears to not have content of the pluginClosed   LayerSlider for WordPress   Updated January 22, 2019 at 1:19am   6 Most recent comment from [deleted]:I've attached the installable ZIP. Please read the installation instructions in the documentation again, and then try to install this ZIP file.If you can't install this either, please check whether yo ... Rev Anne Ahokangas Unable to install pluginClosed   LayerSlider for WordPress   Updated January 21, 2019 at 3:03pm   2 Most recent comment from [deleted]:Hello Rev Anne Ahokangas,Please refer to my reply to your other ticket regarding the same matter: https://kreatura.ticksy.com/ticket/1861122/ lisa burgess text not centering when playing sliderClosed   LayerSlider for WordPress   Updated January 21, 2019 at 2:55pm   4 Most recent comment from [deleted]:Thank you for the feedback.Regarding the text font. Please apply the font that you are using on the layer inside the plugin too. You can use the Font Family field for that. If you also add the font to ...