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Public Tickets

Don Newcomer slider not activating after purchase code entryClosed   LayerSlider for WordPress   Updated June 5, 2019 at 9:15am   5 Most recent comment from [deleted]:Unfortunately we cannot whitelist your sites. This is an automated check by the plugin and your dev sites have to fit one of these criterias, otherwise they won't work.If you are having issues wi ... erundstrom Rundstrom cannot install downloaded pluginClosed   LayerSlider for WordPress   Updated June 5, 2019 at 9:09am   2 Most recent comment from [deleted]:Hello Erundstrom, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Please ... carolynrose4 Dynamic ContentClosed   LayerSlider for WordPress   Updated June 5, 2019 at 9:28am   11 Most recent comment from [deleted]:Thank you for your patience. Unfortunately we do not offer any API function for this at the moment. This means that you would need to edit the plugin files directly, as you can't control this ex ... petersmedegaard js conflictClosed   LayerSlider for WordPress   Updated June 5, 2019 at 9:21am   3 Most recent comment from [deleted]:Thank you for your patience. We've investigated this and the issue is caused by that you use an outdated prototype JS framework. Please update it to the latest release (1.7.3). This version is a ... Axel Blom Right aligned text in slidersClosed   LayerSlider for WordPress   Updated June 4, 2019 at 8:32am   8 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. michiiee How to open popup with a href text in widget areaClosed   LayerSlider for WordPress   Updated May 31, 2019 at 6:11pm   8 Most recent comment from [deleted]:Thank you for the feedback. I've forwarded your case to the dev team and they've investigated this further. Unfortunately they couldn't identify the exact soure of the issue. Something ... revosoft Thumbnail pictures from sliders are not shown in chromium based browsersClosed   LayerSlider for WordPress   Updated May 30, 2019 at 9:38pm   4 Most recent comment from [deleted]:Unfortunately lazy load methods could easily result in problems like this if they are not careful, as they interfere with the images and their accessibility.If you are planning to keep using wprocket& ... twoguys Thumbnail not showingClosed   LayerSlider for WordPress   Updated May 30, 2019 at 11:11am   4 Most recent comment from [deleted]:Thank you for the feedback. The source of your images are getting disrupted/changed. A static path with 1*1px size is placed there instead of the actual source of the images. This was most likely d ... Servaughn url changeClosed   LayerSlider for WordPress   Updated May 30, 2019 at 10:54am   2 Most recent comment from [deleted]:Hello Servaughn, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. We have ... dtaylor467 slider not showing in headerClosed   LayerSlider for WordPress   Updated May 29, 2019 at 11:44am   4 Most recent comment from [deleted]:Thank you for the feedback. Please note that this is not a conflict. Scripts have dependencies and when they are loaded async, their order might be disrupted, causing issues.You will need to add the ... Chris Atwater Updating after purchaseClosed   LayerSlider for WordPress   Updated May 29, 2019 at 11:13am   10 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Toluwaleke Soriyan ActivationClosed   LayerSlider for WordPress   Updated May 28, 2019 at 11:50am   11 Most recent comment from [deleted]:I'm sorry, but I'm not exactly sure what do you mean by that it's WordPress' response. You will need to contact your hosting provider with this case. Not WP or Envato support. Un ... younghwa ONE REGULAR LICENSEClosed   LayerSlider for WordPress   Updated May 28, 2019 at 11:35am   2 Most recent comment from [deleted]:Hello Younghwa, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. We have ... Manfred Stockmann Fehlermeldung mit PHP 7.2 / 7.3Closed   LayerSlider for WordPress   Updated May 28, 2019 at 11:35am   4 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. stevehadeen question about templatesClosed   LayerSlider for WordPress   Updated May 26, 2019 at 5:04pm   2 Most recent comment from [deleted]:Hey Stevehadeen, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.You have ...