Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Bill Mitchell DeeplinksClosed   LayerSlider for WordPress   Updated March 8, 2021 at 1:10pm   3 Most recent comment from Kreatura Support:Hello Bill,Thank you for getting in touch with us!Unfortunately there is no such function in LayerSlider. However, you can use shortcode in the contents of the layer as well as in the field below Link ... Blair Gauntt LAYERS OUT OF POSITION?!?Closed   LayerSlider for WordPress   Updated March 8, 2021 at 7:23am   3 Most recent comment from Kreatura Support:Hello,Thank you for getting in touch with us!I've answered to your other ticket, please check it. Bagus Ferdiansyah Fatal ErrorClosed   LayerSlider for WordPress   Updated March 4, 2021 at 7:52am   2 Most recent comment from Kreatura Support:Hello,Thank you for getting in touch with us!Our plugin is compatible with PHP 7.3. Which version do you use?I suggest you to update LayerSlider to the latest version, which is the 6.11.6 and it if th ... Richard Exit intentClosed   LayerSlider for WordPress   Updated March 2, 2021 at 12:42pm   2 Most recent comment from Kreatura Support:Hello Richard,Thank you for getting in touch with us!It is not possible to modify the exit-intent feature as you mentioned.  Once the mouse leave the container then it is not possible to follow it. ... stevenro Layserslider not showingClosed   LayerSlider for WordPress   Updated March 2, 2021 at 7:57am   4 Most recent comment from Kreatura Support:You are welcome and thank you for your feedback! Hans-Günter Lindner crossfading does not work properlyClosed   LayerSlider for WordPress   Updated March 1, 2021 at 3:34pm   4 Most recent comment from Kreatura Support:Hello Hans-Günter,Thank you for your feedback!Ipad browsers doesn't allow the full-screen feature, so that's why it doesn't work.I checked your website in Ipad and as I see the crossf ... Jan-Michael Weymar Video Play Button CSSClosed   LayerSlider for WordPress   Updated March 1, 2021 at 3:13pm   4 Most recent comment from Kreatura Support:You are welcome! Nuno Upgrade to last versionClosed   LayerSlider for WordPress   Updated March 1, 2021 at 1:07pm   2 Most recent comment from Kreatura Support:Hello Nuno,Thank you for getting in touch with us!You should check this link in our documentation about how to update the plugin to the latest version:https://layerslider.kreaturamedia.com/documentati ... Ezequiel Countdown popup does not workClosed   LayerSlider for WordPress   Updated March 1, 2021 at 8:39am   2 Most recent comment from Kreatura Support:Hello Ezequiel,Thank you for getting in touch with us!You can set the counting date under the Event Callbacks tab -> Popup Events / popupWillOpen function. Massi Plugin Not RespondingClosed   LayerSlider for WordPress   Updated February 26, 2021 at 10:05am   2 Most recent comment from Kreatura Support:Hello Massi,Thank you for getting in touch with us!What is the problem with the plugin? Could you please write some more details?Thank you, in advance. Veronica Frescas Unable to editClosed   LayerSlider for WordPress   Updated February 25, 2021 at 8:53am   2 Most recent comment from Kreatura Support:Hello,I've answered to your other ticket, please check it. Veronica Frescas How to edit popup templatesClosed   LayerSlider for WordPress   Updated February 25, 2021 at 8:53am   2 Most recent comment from Kreatura Support:Hello Veronica,Thank you for getting in touch with us!You should try to clear your browser cache or check it with an other browser, incognito mode.If the issue still persist, then please send me a wo ... Phil Shoemaker Mobile IssuesClosed   LayerSlider for WordPress   Updated February 24, 2021 at 2:45pm   2 Most recent comment from Kreatura Support:Hello Phil, Thank you for getting in touch with us! Since version 6 of LayerSlider you have the option to display layers only on certain devices (desktop, mobile, tablet). This feature is called devi ... Mariem SLIDER CREATIVE AGENCY NOT SHOWING PROPERLYClosed   LayerSlider for WordPress   Updated February 24, 2021 at 11:41am   2 Most recent comment from Kreatura Support:Hello Mariem,Thank you for getting in touch with us!This is not an issue, it is a split-up effect with parallax transition.You can disable this for your layers in the layer transitions / parallax tra ... Nuno scrool featureClosed   LayerSlider for WordPress   Updated February 23, 2021 at 1:32pm   2 Most recent comment from Kreatura Support:Hello Nuno,Thank you for getting in touch with us!I checked the attached website and the scroll down sliders which you mentioned.Unfortunately, it is not possible to achieve the same feature with our ...