Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Wayne Todd cannot upload the slider into wordpressClosed   LayerSlider for WordPress   Updated May 3, 2021 at 12:57pm   4 Most recent comment from Kreatura Support:Hello,Thank you.You should contact with your hosting provider about this problem. Probably it cause by your server configuration, for example an upload limit problem. Dimitris multiple slides in same pageClosed   LayerSlider for WordPress   Updated May 3, 2021 at 9:12am   2 Most recent comment from Kreatura Support:Helo Dimitris,Thank you for getting in touch with us!It is not possible to show more slides in the same time with our plugin.You can create 3 text layers in one slide which have different links and th ... Rachel ActivationClosed   LayerSlider for WordPress   Updated May 3, 2021 at 8:49am   2 Most recent comment from Kreatura Support:Hello, Thank you for getting in touch with us! This seems to be a web server configuration issue. It will likely involve contacting the web hosting company since only they can see and modify certain s ... osama cannnot activateClosed   LayerSlider for WordPress   Updated May 3, 2021 at 8:33am   2 Most recent comment from Kreatura Support:Hello Osama,Thank you for getting in touch with us! This seems to be a web server configuration issue. It will likely involve contacting the web hosting company since only they can see and modify cert ... Gaby Activating siteClosed   LayerSlider for WordPress   Updated April 30, 2021 at 7:20am   2 Most recent comment from Kreatura Support:Hello Gaby,Thank you for getting in touch with us!Issues could be related to other plugins/themes and their settings. We often ask our customers to temporarily disable other plugins and switch to one ... Stephen Wilson Activating Layer SliderClosed   LayerSlider for WordPress   Updated April 29, 2021 at 11:00am   2 Most recent comment from Kreatura Support:Hello Stephen,Thank you for getting in touch with us!As I see you use The7 theme, which hide the activation box for the users. I suggest you to remove the theme bundled version of the plugin and then ... mary feuer Pop UpsClosed   LayerSlider for WordPress   Updated April 28, 2021 at 8:13am   2 Most recent comment from Kreatura Support:Hello Mary,Thank you for getting in touch with us!Unfortunately, it is not possible to show user roles by 3rd party plugins in LayerSlider.If you know which page related to a specific role, then you s ... Cheri Managing licensesClosed   LayerSlider for WordPress   Updated April 26, 2021 at 6:51am   3 Most recent comment from Kreatura Support:Hello Cheri, Thank you for getting in touch with us!Your license key is the following: 1B700C81-7F25-K8B4-MFF7-79D76EA0C32E As I see you have a professional license and you've activated it on th ... Dawn Quinn Multiple Photos in One SliderClosed   LayerSlider for WordPress   Updated April 26, 2021 at 6:45am   2 Most recent comment from Kreatura Support:Hello Dawn,Thank you for getting in touch with us!It is possible to add any image to a slide with layers. Please note that the slide transitions are related to the slide background images. For example ... Dawn Quinn Vintage Template Color TonesClosed   LayerSlider for WordPress   Updated April 26, 2021 at 6:40am   4 Most recent comment from Kreatura Support:You are welcome! Bruce Burstein LayerSlide Not rendering appropriately in SafariClosed   LayerSlider for WordPress   Updated April 21, 2021 at 1:21pm   4 Most recent comment from Kreatura Support:Hello Bruce,Thank you for your feedback!I show you a video about how to disable the text-transition for a specific layer.https://www.loom.com/share/ad4f04b598514d8d83e797b3ca284438 Unfortunately, in s ... rvcomsoso BUG BACK OFFICE INTERFACEClosed   LayerSlider for WordPress   Updated April 21, 2021 at 11:10am   4 Most recent comment from Kreatura Support:You are welcome and thank you for your feedback! Todd LicenseClosed   LayerSlider for WordPress   Updated April 21, 2021 at 11:09am   4 Most recent comment from Kreatura Support:Hello Todd,Thank you for your feedback!You have already used the purchased license key to activate the product and update LayerSlider to the latest version, usually we do not give a refund in such c ... Patti Goodwin I cannot change slide transitionsClosed   LayerSlider for WordPress   Updated April 21, 2021 at 7:00am   2 Most recent comment from Kreatura Support:Hello,I've answered to your other tickets, please check them. Patti Goodwin I cannot edit after updating to an activated version.Closed   LayerSlider for WordPress   Updated April 21, 2021 at 6:50am   5 Most recent comment from Kreatura Support:Hello Patti,Did you set background image for the slides? The slide transitions are related to the background images.If yes, but is still not working, then could you please send me a wordpress admin te ...