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Public Tickets

jeff funkhouser updateClosed   LayerSlider for WordPress   Updated March 9, 2017 at 1:42pm   2 Most recent comment from [deleted]:Hey jeff funkhouser,Some of our users were experiencing issues with the auto-update feature in the last release. We believe that it's related to certain themes only but we are still investigating the ... DjussTattoo initial slidersClosed   LayerSlider for WordPress   Updated March 9, 2017 at 1:34pm   8 Most recent comment from [deleted]:You do not have to upload any demo files.The demo sliders are available in the Template Store. You can import all of them from there. The Template Store button is located at the top of your slider's ... NIVRITISOLUTIONS Layer Slider ActivationClosed   LayerSlider for WordPress   Updated March 9, 2017 at 1:32pm   2 Most recent comment from [deleted]:Hey NIVRITISOLUTIONS, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and up ... alexis Says my code is already activated on another siteClosed   LayerSlider for WordPress   Updated March 9, 2017 at 1:21pm   2 Most recent comment from [deleted]:Hey alexis, We have recently launched a new site that you can use to check and reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activati ... citizen_insane slider link not workingClosed   LayerSlider for WordPress   Updated March 9, 2017 at 3:48am   4 Most recent comment from [deleted]:We believe that there might be a conflict problem on your installation. Please try to temporary disable other plugins and switch to a default theme to see if the issue persists.Please also check the ... Selim Akyol the video loop is not workingClosed   LayerSlider for WordPress   Updated March 9, 2017 at 3:36am   2 Most recent comment from [deleted]:Hey Selim Akyol,The problem is that you have looped the layer's transitions and not the video itself. If you want to loop the video you can do that in the video's embed code. edering Slideshow disappeared after plugin updatesClosed   LayerSlider for WordPress   Updated March 9, 2017 at 2:59am   2 Most recent comment from [deleted]:Hey edering, We have checked your site and located the problem. The issue is caused by the 'Uncaught ReferenceError: resizeUpdateConfig is not defined' js error. It is related to your theme and gene ... Allen Why can't I import demo?Closed   LayerSlider for WordPress   Updated March 9, 2017 at 1:51am   4 Most recent comment from [deleted]:As I can see from the screenshot, Suhosin is active on your server. Unfortunately it invalidates the whole System Status section as it could generate fals values.  Please enable the WP debug mode an ... Alysum video backgroundClosed   LayerSlider for WordPress   Updated March 9, 2017 at 1:21am   6 Most recent comment from [deleted]:Hey Alysum,Sorry for the delayed response. I have checked your site and managed to locate the problem.Your theme is applying its own custom css rules on the slider. These css rules are overwriting the ... to40 Thumbnail NavigationClosed   LayerSlider for WordPress   Updated March 9, 2017 at 1:16am   10 Most recent comment from [deleted]:Sorry for the delayed response. We have managed to locate the problem. Your theme is pulling a TweenMax.js file that is more than 4 years old. And because it is so outdated, it generates js errors ... steveok sliders on each sideClosed   LayerSlider for WordPress   Updated March 8, 2017 at 6:30pm   2 Most recent comment from [deleted]:Hey Steve,Unfortunately there is no built-in option to achieve this effect in LayerSlider at the moment.However we have two carousel demo sliders available at the Template Store for import, that migh ... Vanessa I think I accidentally deleted the sliderClosed   LayerSlider for WordPress   Updated March 8, 2017 at 5:03pm   2 Most recent comment from [deleted]:Hey Vanessa,As I can see there is no slider inserted to your site at the moment. So yes, you might have removed the slider from it accidentally.All you need to do is re-add it. You can find the publ ... Jenny LayerSlider not showing on IEClosed   LayerSlider for WordPress   Updated March 8, 2017 at 5:00pm   2 Most recent comment from [deleted]:Hey Jenny, In case if you've received LayerSlider as a bundled item in your theme, item support and plugin updates are handled by the theme author. Please contact the author of your theme about the a ... jillio Slider was working and now is notClosed   LayerSlider for WordPress   Updated March 8, 2017 at 4:53pm   4 Most recent comment from [deleted]:The plugin requirements have stayed the same. So I believe that there might have been some change on your end that triggered the error message. There could be different server settings on your deve ... Thomas Cross Slider not importingClosed   LayerSlider for WordPress   Updated March 8, 2017 at 2:47am   2 Most recent comment from [deleted]:Hey Thomas Cross,At the moment the demo sliders are only available at the Template Store.Unfortunately this is most likely going to be a server related issue, some kind of limitation preventing the im ...