Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Kyrijones86 htmlClosed   LayerSlider for WordPress   Updated March 11, 2017 at 12:13am   2 Most recent comment from [deleted]:Hey Keri, Could you please show us your site with the slider where we can check this ? winmen Can I add a feedback form to the right of the slideClosed   LayerSlider for WordPress   Updated March 10, 2017 at 11:50pm   2 Most recent comment from [deleted]:I have replied to your other ticket regarding the same matter. winmen Can I add a feedback form to the right of the slideClosed   LayerSlider for WordPress   Updated March 10, 2017 at 11:50pm   2 Most recent comment from [deleted]:Hey winmen,There is no built-in option in LayerSlider to add a feedback form into it. However you can insert it from an external source (or other plugin) using its shortcode. You will need to add t ... Anneli Google FontsClosed   LayerSlider for WordPress   Updated March 10, 2017 at 11:30pm   2 Most recent comment from [deleted]:Hey Anneli, There is no issue like this present in the latest release of our plugin (6.1.6.), so unfortunately it is most likely a conflict problem on your installation.To start troubleshooting pleas ... hsbchk the LayerSlider is now responseClosed   LayerSlider for WordPress   Updated March 10, 2017 at 8:17pm   2 Most recent comment from [deleted]:Hey hsbchk, Are you getting this error when you try to install the plugin ? The cannot redeclare fatal error usually means you have one instance of the plugin already installed and activated and y ... dgreat1 Site has to reload in order to show sliderClosed   LayerSlider for WordPress   Updated March 10, 2017 at 7:40pm   2 Most recent comment from [deleted]:Hey dgreat1,The issue is caused by a JS error in your theme files:  ...wp-content/themes/bridge/js/default.min.js?ver=4.7  You can see it if you open up the browser console when the slider is missi ... Saqib Which demo does the front page use?Closed   LayerSlider for WordPress   Updated March 10, 2017 at 9:25am   17 Most recent comment from Saqib:Awesome... thanks a lot my friend! P_001 CSS bug layer slider 6.1?Closed   LayerSlider for WordPress   Updated March 9, 2017 at 7:23pm   6 Most recent comment from Archibaldi:Hello, Kreatura. When are you planning to support compatibility of LayerSlider and Visual composer 5.0? Now it doesn't work together: I can't edit my slides and visual composer works not properly ( ... Micoenfold product activationClosed   LayerSlider for WordPress   Updated March 9, 2017 at 5:43pm   2 Most recent comment from [deleted]:Hey Micoenfold,If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates wi ... jeff funkhouser updateClosed   LayerSlider for WordPress   Updated March 9, 2017 at 1:42pm   2 Most recent comment from [deleted]:Hey jeff funkhouser,Some of our users were experiencing issues with the auto-update feature in the last release. We believe that it's related to certain themes only but we are still investigating the ... DjussTattoo initial slidersClosed   LayerSlider for WordPress   Updated March 9, 2017 at 1:34pm   8 Most recent comment from [deleted]:You do not have to upload any demo files.The demo sliders are available in the Template Store. You can import all of them from there. The Template Store button is located at the top of your slider's ... NIVRITISOLUTIONS Layer Slider ActivationClosed   LayerSlider for WordPress   Updated March 9, 2017 at 1:32pm   2 Most recent comment from [deleted]:Hey NIVRITISOLUTIONS, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and up ... alexis Says my code is already activated on another siteClosed   LayerSlider for WordPress   Updated March 9, 2017 at 1:21pm   2 Most recent comment from [deleted]:Hey alexis, We have recently launched a new site that you can use to check and reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activati ... citizen_insane slider link not workingClosed   LayerSlider for WordPress   Updated March 9, 2017 at 3:48am   4 Most recent comment from [deleted]:We believe that there might be a conflict problem on your installation. Please try to temporary disable other plugins and switch to a default theme to see if the issue persists.Please also check the ... Selim Akyol the video loop is not workingClosed   LayerSlider for WordPress   Updated March 9, 2017 at 3:36am   2 Most recent comment from [deleted]:Hey Selim Akyol,The problem is that you have looped the layer's transitions and not the video itself. If you want to loop the video you can do that in the video's embed code.