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Public Tickets

isicilytv Bought by mistakeClosed   LayerSlider for jQuery   Updated July 3, 2017 at 11:38am   2 Most recent comment from [deleted]:Hey isicilytv,Please proceed with opening a refund request for the mistaken purchase (LayerSlider jQuery) through your Envato profile. We can only accept it that way. GH Problems with buttonsClosed   LayerSlider for WordPress   Updated June 30, 2017 at 9:27pm   3 Most recent comment from [deleted]:Hey GH,I have just replied to your other ticket regarding the same matter. isicilytv Hello. We bought the wrong one.Closed   LayerSlider for jQuery   Updated June 30, 2017 at 9:23pm   2 Most recent comment from [deleted]:Hey isicilytv,Yes, it's possible. Please proceed with purchasing the correct item (LayerSlider WP) and open a refund request for the mistaken purchase (LayerSlider jQuery) through your Envato profile ... miri BackgroundClosed   LayerSlider for WordPress   Updated June 30, 2017 at 2:14pm   6 Most recent comment from [deleted]:Thanks, I was able to check the test site.As I can see you have added #000000 to both the slide background and the global background of the slider. The problem is that the #000000 code is the colorco ... baiceanu_stefan cannot find my slidesClosed   LayerSlider for WordPress   Updated June 30, 2017 at 12:36pm   1 Most recent comment from baiceanu_stefan:Hello, i have just bought the layer slider wp beacuse I have updated avada theme. the problems is that I cannot find my old slides  Solved. Can be deleted Prime Tours Wordpress says our paid license has been deativatedClosed   LayerSlider for WordPress   Updated June 30, 2017 at 8:27am   2 Most recent comment from [deleted]:Hey Prime Tours,Your activation was most likely cancelled  because the license code is still stuck in an earlier installation that was activated before. We have recently launched a new site that you ... Mariana Almeida Slides doesn't showing and can't editClosed   LayerSlider for WordPress   Updated June 30, 2017 at 8:16am   2 Most recent comment from [deleted]:Hey Mariana Almeida, There is no issue like this present in the latest release of our plugin (6.5.1.), so unfortunately it is most likely a conflict problem on your installation or a server configura ... benjaminjohn123 Frozen Backend Slider EditorClosed   LayerSlider for WordPress   Updated June 29, 2017 at 8:36pm   7 Most recent comment from [deleted]:Thank you for the feedback, glad the problem is resolved. If you need further assistance please let us know. megannorris Fatal ErrorClosed   LayerSlider for WordPress   Updated June 29, 2017 at 2:51pm   2 Most recent comment from [deleted]:Hey megannorris,I believe that this error is going to be related to your PHP version. LayerSlider requires at least PHP version 5.3 or newer to function properly. Please contact your hosting provider ... PTUSA Text ResponsivenessClosed   LayerSlider for WordPress   Updated June 29, 2017 at 2:46pm   2 Most recent comment from [deleted]:Hey PTUSA,As I can see the problem is the responsive under value that you are using currently in your sliders, it is too small for your sliders' sizes and that is causing the responsive  problems. ... Tecnomantis Pop Up integration with previous sliderClosed   LayerSlider for WordPress   Updated June 29, 2017 at 2:08pm   2 Most recent comment from [deleted]:Hey Tecnomantis, You will need 2 sliders in this case. One regular and one popup. If you want to trigger the popup with a button (layer) inside the slider, you will need to enter the following line ... mbond93 LayerSlider Save ErrorClosed   LayerSlider for WordPress   Updated June 29, 2017 at 12:30pm   5 Most recent comment from [deleted]:Dear ycikdev,Please create a new seperate ticket for your case where you can provide us with your credentials. Make sure to set the ticket to private so others can't see the login details. Petit Count outgoing links from slaydersClosed   LayerSlider for WordPress   Updated June 29, 2017 at 11:27am   2 Most recent comment from [deleted]:Hey Petit,Unfortunately there is no feature like this available in LayerSlider at the moment. I'd recommend to use a 3rd party plugin or solution for this, some kind of tracker maybe. chapolote Loading-order and moreClosed   LayerSlider for WordPress   Updated June 29, 2017 at 10:20am   6 Most recent comment from [deleted]:Thank you for your thaugths and feedback, we will consider them for future updates.The fix for the mobile popup issue is coming with the next release. Unfortunately I cannot provide you with an exact ... midfieldco Change loading indicatorClosed   LayerSlider for WordPress   Updated June 28, 2017 at 5:47pm   4 Most recent comment from midfieldco:Thank you for the response, and for your awesome work. Would appreciate a future update where that will be possible. Thank you!