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Public Tickets

[deleted] templates not installingClosed   LayerSlider for WordPress   Updated August 7, 2017 at 10:49pm   2 Most recent comment from [deleted]:Hey alexis, Were you able to solve this problem as well, like mentioned in the other ticket thread ? In case not, the import problem is most likely related to a server configuration issue. Please ch ... urbandigital optimze mobile versionClosed   LayerSlider for WordPress   Updated August 7, 2017 at 10:43pm   4 Most recent comment from [deleted]:I'm sorry but I'm not sure I follow you. Is the WordPress' frame too small ? In this case you can set larger width for the slider.Also, I'd recommend to use full size layout for your slider on mobile, ... -o-ZEPHYROS-o- Text not showing up on sliderClosed   LayerSlider for WordPress   Updated August 7, 2017 at 10:24pm   4 Most recent comment from [deleted]:I have replied to the other ticket. Tony Holmqvist Slideshow DemocontentClosed   LayerSlider for WordPress   Updated August 7, 2017 at 10:53am   2 Most recent comment from [deleted]:Hey Tony Holmqvist, There are multiple sources available you check that will help you get started using LayerSlider.  You can import the demo sliders from the Template Store to see what settings we ... Bill Slider WidthsClosed   LayerSlider for WordPress   Updated August 7, 2017 at 6:35am   5 Most recent comment from Bill:Hi Attila,Thanks for getting back to me. The theme is an in-house child theme from Studiopress on the Genesis framework. It's one of the largest theme companies in the world. It wasn't a theme issue a ... langya0303 About popup videoClosed   LayerSlider for WordPress   Updated August 6, 2017 at 7:07pm   2 Most recent comment from [deleted]:Hey langya0303,Thank you for the feedback. We have looked into the video problem and we have found a small error in the plugin that is causing this. We are going to release a fix for it in an upcoming ... CarlIshii Can't update LayerSldier for WordPressClosed   LayerSlider for WordPress   Updated August 6, 2017 at 4:52pm   2 Most recent comment from [deleted]:Hey CarlIshii, Unfortunately the problem is caused by your theme, the Elegant Themes. They are interfering with LayerSlider's default updating methods, generating this issue.  We have contacted th ... Natascha Kogler Reset ActivationClosed   LayerSlider for WordPress   Updated August 5, 2017 at 10:52am   2 Most recent comment from [deleted]:Hey Natascha Kogler, We have recently launched a new site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/rese ... alexis layer slider template is not installingClosed   LayerSlider for WordPress   Updated August 5, 2017 at 4:48am   2 Most recent comment from alexis:I got it figured out thank you [deleted] Unable to find the "flying banners" template in storeClosed   LayerSlider for WordPress   Updated August 4, 2017 at 9:48pm   2 Most recent comment from [deleted]:nvm i found it Antonello Iphone responsive problemsClosed   LayerSlider for WordPress   Updated August 4, 2017 at 2:16pm   2 Most recent comment from [deleted]:Hey Antonello,This problem is related to the Avada Page Builder. They are using the CSS flexbox, which is not recommended for placing large content and/or to set up complex page layouts. We will con ... langya0303 About popup settingsClosed   LayerSlider for WordPress   Updated August 4, 2017 at 11:00am   4 Most recent comment from langya0303:Thanks for your attention, the problem has been solved: After checking that the CDN is found, after clearing the CDN, everything ok :-) patrickmcunningham Non-Functional AppClosed   LayerSlider for WordPress   Updated August 6, 2017 at 7:18pm   3 Most recent comment from [deleted]:Hello again, I have just noticed that you've purchased the WP version of LayerSlider. Earlier I have overlooked it and thought you have the jQuery release. Sorry about that.Please disregard my previo ... rhkallabis Plugin ConflictClosed   LayerSlider for WordPress   Updated August 4, 2017 at 10:02am   2 Most recent comment from [deleted]:Hey rhkallabis,Judging from your description the conflict is caused by the All-in-One Event Calendar plugin. Is LayerSlider working properly without any issue, when you disable this  calendar plug ... Ariell Text being cropped/ button too longClosed   LayerSlider for WordPress   Updated August 3, 2017 at 4:01pm   8 Most recent comment from [deleted]:The Mask option can be found in the Layers -> Transitions tab under the Rotate and Skew settings.