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  Public Ticket #1240412
I cannot import/download templates from the store
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Comments

  •  1
    Anthony Garner started the conversation

    I cannot import/download templates from the store. I purchased this plugin because I wanted access to the templates and soon as I paid, the import doesn't work! I've even uploaded the new updated version and still... Help please

  •  148
    Attila replied

    Hey Anthony Garner,

    There is no issue like this present in the latest release of our plugin (6.5.5.), so unfortunately it is most likely a server configuration issue on your end.

    Please  check the LayerSlider System Status, located on the WP sidebar for any related error messages that could provide more information.

    Best Regards,
    Attila | Kreatura Support Team

  •  3
    momert replied

    I can't too...It's frustrating

    Attached files:  Captura de pantalla 2017-07-16 a la(s) 16.27.10.png

  •  1
    Anthony Garner replied

    I have obviously opened up a ticket with them and still i have no solutions. I am actually going to get a refund because I have paid for this plugin a week ago and still cannot use the doggone thing. I am super frustrated and angry. It seems that they are only concerned with money and not fixing problems or giving solutions to their plugins problems. Obviously I bought the thing, which means that I am/was interested, but being that it's doing nothing, how can I be refunded?

  •  3
    momert replied

    I really bought it because it looked reliable, but not using the product is frustrating. I hope they can provide adequate support. If it is not, I need my money back.

  •  3
    momert replied

    Anthony

    I have the solution, write me to my email robert.flores.arias@gmail.com or look for me on facebook like Roberto Flores Arias Jr ..

    Greetings.

  •  1
    Anthony Garner replied

    Momert,

    Super sweet! I will contact you within 15min in shaa ALLAH 

    Thank you An octillion!

  •  148
    Attila replied

    As I've mentioned there is no issue like this in the newest version of plugin. I have checked and the Template Store is up and running. Our users can import the demo sliders without any issue, it is working properly currently.

    The problem is most likely generated by a server limitation on your end. Have you checked what I asked, the LayerSlider System Status ?

    Best Regards,
    Attila | Kreatura Support Team

  •  1
    Anthony Garner replied

    Thanks to Momert

  •  1
    Anthony Garner replied

    Thanks to Moment I was able to get things running. I appreciate the support by both Moment and Attila.

  •  148
    Attila replied

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.

    Best Regards,
    Attila | Kreatura Support Team

  • nathzg replied

    Any Solution? I have the same problem

    where can I download it manually?


    Attached files:  Screen Shot 2017-08-11 at 4.46.34 PM.png

  •  148
    Attila replied

    Dear nathzg,

    In that case please follow up with the instructions provided here (checking System Status) and open a new ticket for your case.

    Best Regards,
    Attila | Kreatura Support Team