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Public Tickets

Javier MOBILE RESOLUTIONClosed   LayerSlider for WordPress   Updated August 14, 2017 at 11:26pm   9 Most recent comment from Javier:SOLVED! :) Thanks Peter Luit .ls-wp-fullwidth-containerClosed   LayerSlider for WordPress   Updated August 14, 2017 at 10:08pm   2 Most recent comment from [deleted]:Hey Peter Luit, This is not related to the new WP version, it is because of a recent LayerSlider release. We have changed this method recently. You will need to apply the padding on the " .ls-fullwid ... jaxontaylor Mailchimp popup conflictClosed   LayerSlider for WordPress   Updated August 14, 2017 at 10:01pm   4 Most recent comment from [deleted]:Thank you. We have investigated this further and we can see that it fails with JS errors, however these errors are not related to the slider. It refers to a lot of functions that are not defined or d ... csimack Furniture tabs not showingClosed   LayerSlider for WordPress   Updated August 14, 2017 at 9:07pm   4 Most recent comment from [deleted]:Thank you. I have investigated this issue further and the problem is caused by the lazy load plugin on your site. LayerSlider has its own lazy loading method and the one on your site interferes with i ... rolinstone Text TransitionsClosed   LayerSlider for WordPress   Updated August 14, 2017 at 8:13am   4 Most recent comment from [deleted]:You need to set it to the next slide's end (or where the other text layer is located). The point is to keep the first layer visible until the slide with the second layer. The Timeline view can help wi ... Rick Gessner Plugin Update and Activation from old versionClosed   LayerSlider for WordPress   Updated August 13, 2017 at 5:18pm   2 Most recent comment from [deleted]:Hey Rick Gessner, You can find detailed update instructions in our documentation on the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#updating Please note t ... mtaitimu use layerslider in iframeClosed   LayerSlider for WordPress   Updated August 12, 2017 at 8:54pm   2 Most recent comment from [deleted]:Hey mtaitimu,Could you please specify how are you planning to implement the slider ? Do you want to build a WP site that only contains a slider from LayerSlider and load it through an iframe to your m ... Ludo69 DownloadClosed   LayerSlider for WordPress   Updated August 11, 2017 at 11:54am   2 Most recent comment from [deleted]:Hey Ludo69, Have you followed up on the instructions (checking System Status) provided in the other thread you have posted in originally ? saaladv Templates won't importClosed   LayerSlider for WordPress   Updated August 11, 2017 at 7:40am   4 Most recent comment from [deleted]:Hey Ludo69, In that case please follow up with the instructions provided here and open a new ticket for your case. Syndama updateClosed   LayerSlider for WordPress   Updated August 11, 2017 at 7:20am   2 Most recent comment from [deleted]:Hey Syndama, If you receive an Update package not available or similar error message during the update process it might be a symptom of an interfering 3rd party theme/plugin. We are constantly notify ... aisoftwareinc Using Video as a BackgroundClosed   LayerSlider for jQuery   Updated August 10, 2017 at 8:49am   2 Most recent comment from [deleted]:Hey aisoftwareinc, Yes, you can set up a video layer as a slide background with the options located at the bottom of the Layers -> Content -> Video / Audio tab.  Trevor Change opening layer transition when slider returns to slide 1Closed   LayerSlider for WordPress   Updated August 9, 2017 at 6:32pm   3 Most recent comment from Trevor:Okay thank you so much for getting back to me. I look forward to the possibility of achieving this in a future update someday.All the Best morse2015 Old jQuery issueClosed   LayerSlider for WordPress   Updated August 9, 2017 at 3:02pm   2 Most recent comment from [deleted]:Dear morse2015, As the error message states you are using an old version of the jQuery. LayerSlider requires at least version 1.8.0 and you have 1.7.2 installed. Most likely your theme or another pl ... juergiboe Update Layer Slider WPClosed   LayerSlider for WordPress   Updated August 9, 2017 at 11:12am   6 Most recent comment from [deleted]:Yes, it does. agcwebmaster LayerSlider not playing videos on iPhone, iPad, tablets etc...Closed   LayerSlider for WordPress   Updated August 8, 2017 at 10:38pm   2 Most recent comment from [deleted]:Hey agcwebmaster, I have replied to your original ticket.