Okay
  Public Ticket #1311513
update
Closed

Comments

  • annaitsoft started the conversation

    I want to update the layer slider, i bought a theme with a layer Slider Inside, now i bought the Layer slider i new update the plugging, so please can you help me to do it?



  • [deleted] replied

    Hello annaitsoft, 

    Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.

    I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
    You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
    Please note that your sliders and settings are stored in the database so they won't be deleted in the process.

    You can find detaled installation instructions in the documentation that will guide you through the process, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup

  • annaitsoft replied

    Hi i did it like this, but the warning is still there!

  • [deleted] replied

    What error are you referring to exactly ? If you've reinstalled the plugin with the package from CodeCanyon you should have the latest release (6.5.8). Have you also activated the plugin in the Product Activation section with your purchase code ?

  • annaitsoft replied

    this is what i'm asking help for it?

    i can see the way to do it, if you have an eye to will see easely , it give a link to update but doesn't work...

     so please can you open it, and have a look?

  • [deleted] replied

    I'm sorry but I'm not sure what should I open, or what exactly is the problem you are experiencing.

    Could you please describe - in details - the issue you are facing, and the exact method that you've tried to use ?

    Is there a problem with the installation, activation or usage of the plugin ? What update link doesn't work ? What error and where is being displayed if any ?