Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Before reporting an issue

Try these before reporting an issue:

  • Make sure that you're using the latest version of LayerSlider.
  • Check the LayerSlider's documentation. We have troubleshooting options in each section, and a list of common issues and their solutions.
  • Try to find a solution by searching the public tickets and support articles with the search bar above.

Follow these simple tips to receive help as soon as possible:

  • Provide a related URL if you experience any issue, so we can see what's wrong and examine your plugin and site setup in order to find the issue.
  • Provide a WP admin account if an issue affects the admin area and we can only see it by logging in to your site. 
  • Test incompatibility issues by temporarily disable other plugins and switch to the default WP theme, so we can rule out incompatibility issues. If this solves the problem you're experiencing, try to trace back the issue by re-enabling plugins one at a time and watching when the issue reappear again.