Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I purchased the Density slider and believe I carefully went through the import process with my proper code as sent with my receipt. The page containing the code says that it is activated but the import program continues to run.
Hey brwilson300,
I'm sorry but I'm not sure what is the problem you are experiencing exactly.
Are you facing issues with the plugin installation ? In this case we have a detailed installation guide that you can check in the documentation on the following url: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#installation
Or do you have problems with importing the demo sliders from Template Store ? If yes, could you please specify what is happening exactly when you try to import ? Do you get an error message or does the import never finish ?
Also, please check the System Status located on the WP sidebar for any related error messages.
I purchased LayerSlider because the advertising was good. However, I have not been able to locate any documentation to help me get it configured. Because of that, I don't know how to use it and do not understand the terms that are used in it. So I would like to know where I can get the complete documentation so that I can learn it.
Hey brwilson300,
I have attached a link to the documentation in my last response.
There are multiple sources available that you check that will help you get started using LayerSlider. You can import the demo sliders from the Template Store to see what settings we used and how we set them up exactly. You can also read the tooltips with descriptions of the settings by hovering over each one of them. The documentation also contains useful information and examples that you can check and read on the following url: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html
Is there a "My Account" or other location where I can find out that I have bought and/or licensed? That way, I can learnwhat I can do with what I've got.
If you're looking for licensing conditions and agreements you can find information in the related Envato FAQs under the Help menu, or you can check their help center as well: https://help.market.envato.com/hc/en-us