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  Public Ticket #997241
LayerSlider Stopped Working Today
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  •  2
    Willie255 started the conversation

    Hello, until last night the slider I created using LayerSlider was working fine, but this morning it does not want to load, at all, as it normally does.  I have not installed anything since last night.

    It has been working intermittently but not consistent.

    Is there any issue with the software?

    Thanks,

    Wil

  • [deleted] replied

    Hey Wil,

    There was no change in the plugin and there are no known problems with it either so this issue shouldn't happen overnight. There must have been some changes on your site that resulted in this error.

    Please show us your site with the slider where we can check on this to find out what's wrong.

    Also, in the meantime you could try troubleshooting by temporary disabling other plugins and switching to a default theme to see if this is a conflict issue.

  •  2
    Willie255 replied

    I had disabled all the plugins and started to activate one by one, so it seems the problems is with the RevolutionSlider, but don't understand if everything was working well together last night, today it stopped?


    The only thing different I can recall from last night was that I was trying to link a call to action button to a section of my onepage site.

  •   Willie255 replied privately
  • [deleted] replied

    Hey Wil,

    I have checked your site and as I can see both of the sliders (RevSlider and LayerSlider) are being displayed at the moment. Have you managed to fix the problem in the meantime ?

  •  2
    Willie255 replied

    I was forced to remove all created RevSlider call to action hyperlinks, which should not be the answer.


    Also, was working on another page with RevSlider, and once more time the layerslider does not load. Why so many issues of conflicts with layerslider when I don't have them with other sliders?

  • [deleted] replied

    There are no known issues between LayerSlider and RevSlider, so there should be something else interfering on your installation causing this problem. 

    Unfortunately without seeing the issue, we cannot tell what is wrong exactly. Please set up a test page where we can check this problem live with the call to action hyperlinks so we can investigate it further.

  • [deleted] replied

    Also, as I recall you had a similar issue earlier caused by a 3D carousel plugin that was also using greensock and causing a conflict. Please check whether the problem you are facing currently is not related to it.

  •  2
    Willie255 replied

    The 3D Carousel had updated their issue based on your recommendation and I had bother their and layerslider working together. Then the issue started with the RevSlider, since I did deactivate all the plugins and layerslider works fine with all except when I activate revslider.

    I really don't care about the hyperlinks, the real issue is not being able to run both layerslider and reslider together, so will be forced to replicate what I created in layerslider into revslider, since is where I have most of the sliders being used.

    Right now I have both the revslider and layerslider activated in the "About Us " page for you to check.

  • [deleted] replied

    As I can see you have moved the RevSlider from the Abouts Us section since then but we have managed to check it before, for us both the LayerSlider and the RevSlider were being displayed properly, testing on multiple installations. 

    Even now, the RevSlider at the top is working while there is a LayerSlider on the same page.

    Are you still experiencing this issue ? In case yes, could you please specify on what OS/browser/device so we can investigate further ?

    We will also look into this further to see if there is a greensock conflict and if there is, we will contact the ThemePunch team with this case.

  •  2
    Willie255 replied

    Yes, I do. Unfortunately I can't just sit around waiting for the responses, so trying to find a way around the issue so I can launch the site.

    I tried putting both of the sliders in the same page so you could troubleshoot it.

    The section called Internet Alerts was created using revslider, and every time I remove that section, all seems to work well. So tried putting the revslider inside the Internet Dangers ( which I call now Technology & Internet) section, and it also works fine. 

    So not sure why it does not work when I have it as a section by itself, but it works when I included inside another section.

    I am using Chrome on Windows 10 .



  • [deleted] replied

    We have tested LayerSlider and RevSlider together in our demo site but so far we couldn't reproduce this issue.

    As I can see your site is in coming soon mode at the moment. Could you please create a test page that is not part of your live site (where the conflict problem can be seen consistently) and leave it unchanged for us to investigate ?


  •  2
    Willie255 replied

    Unfortunately I could not leave the site open, for 3 days awaiting for a reply, since it is not live yet.

    I am not sure what are you asking? To create a test page in the site, and just save it without including it as part for the menu?

    What do you want me to include in the page only the layerslider?

  • [deleted] replied

    Basically to create a test page that is similar to your homepage, where you include both RevSlider and LayerSlider and the issue can be seen and reproduced consistently, and you can leave it untouched for a day or two so we can investigate it.

  •  2
    Willie255 replied

    Never mind, since have noticed that the sites slows significantly when using RevSlider vs LayerSlider, so will end up having to re-develop the slides in LayerSlider. 

    Thanks.

  •  2
    Willie255 replied

    BTW, is it possible for me to replace the Brooklyn Theme front-page (Home) slider (which use RevSlider as default) with the LayerSlider? I have tried replacing the shortcode in the theme options, or adding a page but it does not accept it. Is there a way to do this?

  •  2
    Willie255 replied

    I was able to get the layerslider running in the front page using this in the Child Theme header.php:

    <div id="page-wrapper"> 

         <?php do_action( 'brooklyn_after_masthead' ); ?> 
         
         <div class="home-slider">
                 <?php if(is_front_page()) echo do_shortcode( '[layerslider id="32"]' ) ?>
         </div>

         <?php do_action( 'brooklyn_before_main_container' ); ?>

         <div id="main" class="site-main">
                <div class="full-container">
       <?php do_action( 'brooklyn_main_top' ); ?>

    But, for some reason under the slider there is a blank space (which I assume is for the revslider) which I have not been able to remove.

    Any ideas?    


  • [deleted] replied

    Sorry for the delayed responses, we were only available limitedly over the past week due to the holidays.

    Yes, you should be able to switch the sliders in the homepage, there should be an option for this in your theme/page builder. You can also just use the LayerSlider's built-in methods to include the slider to your pages. You can find all methods described in the documentation on the following url: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#publishing-sliders

    It is possible that the blank space was left there as an empty container for RevSlider, you should be able to delete this box or container in your theme options or builder. Also, if you can show it to us where we can check this, we will be able to tell what is generating that space exactly.

  •  2
    Willie255 replied

    It seems that the Brooklyn theme was built to use Revslider, so no matter what I can't get it out unless I deactivate the plugin, and then I am able to the the Layerslider working without the space. Which means more work for me to build all the sliders again with LayerSlider. 

    Besides, I noticed that the website runs slower will all the sliders I built and use with RevSlider vs Layerslider.

  • [deleted] replied

    I believe there should be a way to avoid disabling RevSlider completely. Unfortunately I'm not familiar with your theme and its methods so I'd recommend contacting your theme author with this case. They should be able to provide more info on this matter.

    There are two options located in the Advanced settings, 'Include scripts in the footer' and 'Conditional script laoding'. You can use these options to increase your site's performance.