Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi,
When I updated to 6, all the videos in my 2800 posts, started playing automatically.
All those posts were set not to auto-play.
After 20 emails that I exchanged with you, starting back on 14 Nov, finally you told me on 2 Dec:
"Kreatura Media Support
Hello,
Sorry for the late response. We have managed to find the misconfiguration that caused the autoplay to change on update. We will address this issue in the next update."
I installed the new update 610, but still the issue is not fixed.
Please help
Happy Holidays
Agis F
Hey Agis F,
Yes, we have managed to find the problem that is causing this misconfiguration updating from version 5 to 6.
Unfortunately we did not manage to include the fix for this to the latest update as we had to release it sooner than we wanted.
However we did not forget it, it is still on our to-do list and we are going to add the solution to this problem in the upcoming releases.
Thank you for your understanding and sorry for the inconveniences.