Okay
  Public Ticket #982540
LayerSlider not appearing
Closed

Comments

  •  2
    Barn2Media started the conversation

    Hi, my LayerSlider is not appearing on certain browsers since the recent update. I exported the slider before the update and then re-imported it to the new version, as advised by Bridge theme support. I then deleted the slider and recreated it from scratch and it still doesn't work. 

    I have just bought the LayerSlider plugin directly so that I can get support with this problem - please help!

    Many thanks

  •  499
    Attila replied

    Hey Barn2Media,

    Unfortunately we have had several issues with Bridge theme recently, but if you show us your site or a test page with the slider we can check what's wrong.

    Best Regards,
    Attila | Kreatura Support Team

  •   Barn2Media replied privately
  •  499
    Attila replied

    We have checked your site and for us the slider is appearing in all major browsers (we used Firefox, IE11, Edge, Chrome, Safari and Opera for testing). Have you managed to fix the problem in the meantime ?

    Best Regards,
    Attila | Kreatura Support Team

  •  2
    Barn2Media replied

    Hi

    The slider is still not loading consistently. I have attached a screenshot showing from errors from one of the times it did not load for me. 

    Thanks


  •  499
    Attila replied

    We were able to reproduce the issue, it is caued by the ajax navigation that your theme is using. It fails with a JS error and causes this problem.

    Please check if you can find an "ajax navigation" option in your theme settings, disabling it should solve this issue.

    Best Regards,
    Attila | Kreatura Support Team

  •  2
    Barn2Media replied

    Thanks for your reply. I have disabled a few options in the Bridge theme such as the page transitions and loading animation, please could you check again and see if that Ajax navigation error is still appearing and I'm not sure how to. Thanks very much

  •  499
    Attila replied

    I have checked and the slider seems to be loading consistently at the moment.

    Please let us know if the issue persists or occurs again later.

    Best Regards,
    Attila | Kreatura Support Team

  •  2
    Barn2Media replied

    Hi, the LayerSlider has stopped loading again, please could you help urgently as this is the main banner on my client's website! Some new JS errors are attached. 

    Many thanks

  •  499
    Attila replied

    As I can see the slider is loading properly at the moment, I do not see the JS error either.

    In any case, the JS error on your screenshot is the one that I was referring to at the start of our conversation. It is generated in the Bridge theme files and causing the displaying issues with LayerSlider. 

    Have you managed to fix the problem in the meantime ? Did a theme update resolve it ?

    Best Regards,
    Attila | Kreatura Support Team