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  Public Ticket #4522815
installation zip file
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  • Jamila Willie started the conversation

    I purchased the updated layerslider plug in. I downloaded the file. I registered the license but I cannot find the installable zip file. Please help.

  •  165
    George replied

    Hi Jamila,

    The file you downloaded is the installable zip file — you don’t need to extract or unzip it.

    Simply upload that exact zip in WordPress → Plugins → Add New → Upload Plugin, and it will install correctly.

    Best Regards,
    George | Kreatura Dev Team

  • Jamila Willie replied

    Good morning,

    It won't upload. There don't seem to be any installable files included.