With the previous plugin version, the slider works correctly, but when I go to Browse Templates and try to use any template, I get a message saying that it’s not possible and that I need to update the plugin.
After updating to the latest version, the situation gets worse:
I can no longer access the Browse Templates section at all — the interface freezes.
If I try to create a new project from scratch, it stays stuck on the loading screen indefinitely and becomes unusable.
Could you please help me understand what’s causing this issue and how to fix it?
Hi,
I’m experiencing a problem with LayerSlider.
With the previous plugin version, the slider works correctly, but when I go to Browse Templates and try to use any template, I get a message saying that it’s not possible and that I need to update the plugin.
After updating to the latest version, the situation gets worse:
I can no longer access the Browse Templates section at all — the interface freezes.
If I try to create a new project from scratch, it stays stuck on the loading screen indefinitely and becomes unusable.
Could you please help me understand what’s causing this issue and how to fix it?
Hello jacopo,
This issue is most likely caused by a JavaScript error on your site.
Could you please create a temporary WordPress administrator account for us so we can check it directly?
You can use [email protected] as the email address when creating the account.
Once we have access, we’ll look into the problem and help you fix it as soon as possible.
Best Regards,
George | Kreatura Dev Team