Okay
  Public Ticket #4512802
Malfunction
Open

Comments

  • Rodrigo started the conversation

    I have just purchased and installed LayerSlider WP, but when I try to open or create a slider, I am met with a never-ending loading screen. 

  •  165
    George replied

    Hello Rodrigo,

    This issue is usually caused by cached or outdated files after the plugin installation. Please try the following steps:

    1. Clear your browser cache (or open your WordPress admin in an incognito/private window).

    2. Clear any caching plugin you might be using (like WP Rocket, W3 Total Cache, LiteSpeed Cache, etc.).

    3. Purge your CDN cache if you use one (e.g., Cloudflare).

    4. Finally, reload the LayerSlider page.

    If the issue persists even after these steps, please let us know so we can look into it further.

    Best Regards,
    George | Kreatura Dev Team