Hello, I’m experiencing issues with the slider on mobile. It only displays a blank space instead of my video content. As it isn’t functioning as described, I’d like to request a refund. Could you please clarify why this issue is occurring?
I see that a similar school is experiencing a similar issue on their home page on mobile: https://kingsmead.co.za/
We’ve tested the slider on an iPhone running iOS 18, and the video plays correctly on our end. Please note that mobile browsers, especially on iOS, have increasingly strict autoplay restrictions. If your video is not muted, or if the device is in Low Power Mode, autoplay might be blocked, which could result in a blank space.
We recommend ensuring that your video is muted and that Low Power Mode is turned off when testing.
Hello, I’m experiencing issues with the slider on mobile. It only displays a blank space instead of my video content. As it isn’t functioning as described, I’d like to request a refund. Could you please clarify why this issue is occurring?
I see that a similar school is experiencing a similar issue on their home page on mobile: https://kingsmead.co.za/
Hi Richard,
Thank you for reaching out.
We’ve tested the slider on an iPhone running iOS 18, and the video plays correctly on our end. Please note that mobile browsers, especially on iOS, have increasingly strict autoplay restrictions. If your video is not muted, or if the device is in Low Power Mode, autoplay might be blocked, which could result in a blank space.
We recommend ensuring that your video is muted and that Low Power Mode is turned off when testing.
Best Regards,
George | Kreatura Dev Team