I'm sorry to hear you've encountered an issue with updating LayerSlider. This is certainly not typical, and we're here to help resolve it.
Are you using the Enfold theme by any chance? This issue is sometimes observed with Enfold, as they bundle LayerSlider with the theme in a non-standard way. System Status should have warned you about this in the Install Location row.
In this case, I recommend installing the official version of LayerSlider. Enfold will automatically detect its presence and disable the bundled version. After this, you should be able to install updates without any issues, and your existing projects will remain intact. You only have to do this once, and this is not an issue in LayerSlider. It depends on how the theme author bundles LayerSlider in their theme, and Enfold is the only one where this issue arises.
We kindly ask for your assistance, as we are currently unable to update our website.
Hi Igor,
Thank you for reaching out to us.
I'm sorry to hear you've encountered an issue with updating LayerSlider. This is certainly not typical, and we're here to help resolve it.
Are you using the Enfold theme by any chance? This issue is sometimes observed with Enfold, as they bundle LayerSlider with the theme in a non-standard way. System Status should have warned you about this in the Install Location row.
In this case, I recommend installing the official version of LayerSlider. Enfold will automatically detect its presence and disable the bundled version. After this, you should be able to install updates without any issues, and your existing projects will remain intact. You only have to do this once, and this is not an issue in LayerSlider. It depends on how the theme author bundles LayerSlider in their theme, and Enfold is the only one where this issue arises.
Best Regards,
George | Kreatura Dev Team