Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #4309681
Can't update
Closed

Comments

  • Regan Blessinger started the conversation
    August 7, 2025 at 5:46pm

    Hi! I am unable to update our plugin. I bought a new license and still unable to update or to download the updated one. Help please :) 

  •  166
    George replied
    August 10, 2025 at 8:51am

    Hi Regan,

    Thanks for reaching out. Could you please share a bit more detail about what exactly happens when you try to update or download LayerSlider? For example, do you see any error messages, or does nothing happen at all? Also, are you updating through WordPress or trying to download the plugin file from your account page?

    The more details you can provide, the easier it will be for us to pinpoint the issue and help you resolve it quickly.




    Best Regards,
    George | Kreatura Dev Team