Okay
  Public Ticket #4104379
Removing the product
Closed

Comments

  •  1
    Richard Bryan started the conversation

    How do I remove the product?

  •  156
    George replied
    Hello Richard,

    To remove the product, please follow these steps:

    1. Go to your WordPress admin dashboard.
    2. Navigate to "Plugins" -> "Installed Plugins".
    3. Find "LayerSlider" in the list.
    4. Click "Deactivate", and then click "Delete".

    Best Regards,
    George | Kreatura Dev Team

  •  1
    Richard Bryan replied

    thank you yes I would have thought so also however layer slider is not among the plug-ins section. Perhaps it came from our website designer when she sold us the bundled Enfold Wordpress theme?


    In any event I noticed a button at the bottom of one of the layer slider pages “reset plug-ins or “reset all“ and I took a chance and hit that button and it seems to have reset layer slider to brand new configuration and I put in the Serial number and the product upgraded to premium just fine thanks so much



  •  156
    George replied

    Yes, that’s correct — the Enfold theme includes LayerSlider by default, but it’s integrated in a non-standard way, which is why it doesn’t appear in the regular Plugins section. I’m glad to hear you were able to resolve the issue and successfully activate the premium version. Let us know if you need any further help!

    Best Regards,
    George | Kreatura Dev Team