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  Public Ticket #4101209
Newest version still showing NOT UPDATED
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  • Eric started the conversation

    I bought the new layerslider. I use Flywheel for my Wordpress site. They updated the plugin but it still shows outdated. 

    Attached files:  LayerSlider Pic.png

  •  155
    George replied

    Hello Eric,

    Thanks for reaching out! Even though you've purchased and updated the LayerSlider plugin, Flywheel's plugin dashboard might still show it as outdated. This can happen due to one of the following reasons:
     
    Flywheel's plugin list caching
     
    Flywheel often caches plugin status in their dashboard. Even after a plugin is updated, the “Update Available” message might persist for a while. It usually clears within a few hours or after a server cache flush.
     
    What you can do:
    1. Verify the version:
    In WordPress, go to Plugins → Installed Plugins and check the LayerSlider version directly there.
    If it shows 7.15.0, then the update was successful.
     
    2. Force a refresh in Flywheel:
    Go to Advanced → Flush cache in your Flywheel dashboard.
    Alternatively, contact Flywheel support and ask them to refresh plugin data for your site.
     
    3. Manual update fallback:
    If the plugin still doesn't update, you can manually download the latest version from our account page and install it manually.

    Best Regards,
    George | Kreatura Dev Team