My plugin is installed through a wordpress plugin i purchased (enfold by kriesi). I have updated the theme, I've even uninstalled the theme and reinstalled it. I've purchased a license with Layerslider too and my layslider doesn't seem to be updating and I need to upload one of the templates.
Enfold Theme loads LayerSlider in a non-standard way that interferes with the "normal" version. Please deactivate and remove LayerSlider (your sliders will be not deleted).
Then, please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, which should resolve this issue.
My plugin is installed through a wordpress plugin i purchased (enfold by kriesi). I have updated the theme, I've even uninstalled the theme and reinstalled it. I've purchased a license with Layerslider too and my layslider doesn't seem to be updating and I need to upload one of the templates.
Hello Edwin,
Enfold Theme loads LayerSlider in a non-standard way that interferes with the "normal" version. Please deactivate and remove LayerSlider (your sliders will be not deleted).
Then, please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, which should resolve this issue.
Best Regards,
George | Kreatura Dev Team