Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #4073182
Layerslider not updated
Closed

Comments

  • Edwin Njenga started the conversation
    June 14, 2025 at 11:38am

    My plugin is installed through a wordpress plugin i purchased (enfold by kriesi). I have updated the theme, I've even uninstalled the theme and reinstalled it. I've purchased a license with Layerslider too and my layslider doesn't seem to be updating and I need to upload one of the templates. 

  •  166
    George replied
    June 16, 2025 at 11:19am

    Hello Edwin,

    Enfold Theme loads LayerSlider in a non-standard way that interferes with the "normal" version. Please deactivate and remove LayerSlider (your sliders will be not deleted).

    Then, please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, which should resolve this issue.

    Best Regards,
    George | Kreatura Dev Team