Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #4037127
wrong adress in HTML in slider for images
Closed

Comments

  •  1
    Albert started the conversation
    June 2, 2025 at 10:49am

    Hallo,
    I have been in contact with OceanWP from the theme i use and with the provider and thought it might be the slider and contact you about this. Please read correspondence with OceanWP.

    Problems arise in the slider. In Ocean them the url of the images are OK. Can you tell me what the problem is or if you can be of help.

    Thank you.

    Marko repliedJun 2, 9:48am
    Hello Albert, How are you? Thank you very much for getting in touch. Our products function well, and don't contain any in-built flaws or bugs. However, the functionality of our products also depends on your hosting settings and proper usage. If you have followed the steps my colleague has shared with you via the WP forum, then as he further advised, you need to take this problem to your hosting provider support: https://wordpress.org/support/topic/logo-missing-on-tablet-and-phone-theme-oceanwp/ #1 Lots of website accessed are not loaded due to the Mixed Content error on your website - this is related to the SSL certificate for your website, not our products. #2 Your logo and some other assets are being loaded form an unknown URL, and that's the reason they're not displayed on your website. The problem could be in your WP settings, your database or your server - but it's unrelated to OceanWP. #3 Check the screenshots below and contact your hosting provider for support. In short, the problem you are experiencing is not related to OceanWP, and you need to reach out to your hosting provider support in order to get this resolved. This problem doesn't only influence the logo or other assets appearance, but also influences your website's functionality. When you fix the problem, ensure to upload NEW logos to your Media Library, then select all logos from the Customizer again. Hope this helps. Should you have any more questions about our plans or products, please feel free to ask. Have a wonderful day. Best regards, Marko

    Attached files:  image_2025-06-02_114632684.png
      image_2025-06-02_114441698.png

  •  166
    George replied
    June 2, 2025 at 12:18pm

    Hello Albert,

    Thank you for reaching out.

    Based on the information you’ve provided and the feedback from OceanWP, we can confirm that the issues you’re experiencing are not related to LayerSlider. Mixed content errors and missing assets typically stem from incorrect WordPress or server settings, not from the slider itself.

    As a first step, please make sure that both the WordPress Address (URL) and Site Address (URL) under Settings > General in your WordPress admin dashboard are using the HTTPS protocol.

    If the problem persists after verifying this, we recommend installing a plugin like SSL Insecure Content Fixer, which is specifically designed to resolve mixed content issues and can be very effective in situations like this.

    Best Regards,
    George | Kreatura Dev Team

  •  1
    Albert replied
    June 4, 2025 at 9:13am

    Thank you, George. 

    This really helps backing up my case against the provider that is trying to sell me an care plan. They try anything to defend themselves.

    Regards
    Albert

  •  166
    George replied
    June 4, 2025 at 12:01pm

    Hi Albert,

    You’re welcome, I’m glad I could help.
    Out of curiosity, were you eventually able to resolve the issue
    It certainly sounds like a challenging situation — I hope things are moving in the right direction.

    Let me know if there’s anything else I can assist you with.

     

    Best Regards,
    George | Kreatura Dev Team