Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #4027602
Wordp
Closed

Comments

  • Dana started the conversation
    May 30, 2025 at 12:16pm

    not working 

  • Dana replied
    May 30, 2025 at 12:44pm

    it says critical error on this website learn more about WordPress  Blue host says it's on your end

  • Dana replied
    May 30, 2025 at 12:47pm

    Ddwatchfuleyes.com

  •  79
    John replied
    May 30, 2025 at 1:59pm
    Hi Dana,
     
    Thanks again for getting in touch. I'm really sorry you're encountering this issue — something like this shouldn't normally happen. LayerSlider is designed to be fully compatible with a wide range of hosting environments, so when a critical error like this occurs, it's often the result of an unusual server configuration or a rare edge case on the website.
     
    To help us investigate, we'll need a bit more detail:
     
    • When exactly did the error appear? For example, did it happen right after installing and activating the plugin?
     
    • Could you please share the full PHP error message? WordPress typically sends an email with technical details when a critical error occurs. If you didn't receive this, Bluehost should be able to help — they have access to the error logs and can provide you with the necessary information.
     
    Once we have those details, we'll do our best to get this resolved quickly.

    Best Regards,
    John | Kreatura Dev Team

  •  79
    John replied
    May 30, 2025 at 3:58pm

    Thank you for the details, Dana.

    The issue causing the critical error on your site appears to originate from the Enfold theme. As this theme is developed and maintained by a different company, we unfortunately do not have control over its code or functionality. We recommend reaching out to the Enfold support team for assistance with this matter.

    Best Regards,
    John | Kreatura Dev Team