Okay
  Public Ticket #4025244
unable to save or publish a project
Open

Comments

  •  1
    Peter Church started the conversation

    I am unable to save or publish a project. System Status is OK, is states 'HTTP has thrown up an error: Forbidden.

  •  152
    George replied

    Hello Peter,

    Please open System Status and send a screenshot if you see anything other than green checkmarks.

    Attached files:  open-system-status.png

    Best Regards,
    George | Kreatura Dev Team

  •  1
    Peter Church replied

    Screen shot attached

    Attached files:  Screenshot (37).png

  •  152
    George replied

    Thank you for the screenshot.

    Problems like this are usually caused by configuration issues with web servers such as Apache or Nginx. I'd recommend contacting your web hosting company to look into this since only they can adjust these settings. 

    Web server modules like mod_security and other content-filtering solutions might be in place and block requests based on some criteria, like the request body size. That means that your web server automatically rejects requests without consideration because you send more data than it is willing to accept. It's also possible that the hosting provider simply blocks external connections.

    Best Regards,
    George | Kreatura Dev Team

  •  1
    Peter Church replied

    It looks like I have sorted it, mod_security appeared to be using some old rules.


    Many thanks.

  •  152
    George replied

    Great news, thank you for the feedback!

    Have a nice day!

    Best Regards,
    George | Kreatura Dev Team