Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Greetings -
I had been using version 6.11 (I believe - it might have been a slightly higher version than that), and when I went to update my sliders, it said I had to update. Which, was $28 - eh, well, that sucks but whatever.
Thing is, after I updated, things broke. I'm on version 7.14 running on Wordpress version 6.8.1. Everything shows green checkmarks when I look at the health check for the plugin (except for WP Super Cache: the plugin is loaded, but is deactivated, so it's not involved in it) So, in theory, everything should be good.
If I open an existing slider, it tries to open it, and hangs no matter what. I've tried doing the"clear localstorage" that shows up in the health check, but that did nothing. I've also disabled all the other plugins, and that failed to help, either, so I'm assuming it's something a bit weirder than that.
I also opened up the console to see if it's throwing any javascript errors, and I do see one:
ls-project-editor-min.js?ver=7.14.4:6 Uncaught TypeError: e.airDatepicker is not a function
at HTMLInputElement.<anonymous> (ls-project-editor-min.js?ver=7.14.4:6:31967)
at ce.each (jquery.min.js:2:3129)
at e.<computed>.each (jquery.min.js:2:1594)
at initSliderBuilder (ls-project-editor-min.js?ver=7.14.4:6:31918)
at ls-project-editor-min.js?ver=7.14.4:8:13725
But, that could be unrelated
Hello Davis,
Thanks for reaching out and providing those details!
Yes, unfortunately that JavaScript error is related to the issue you’re experiencing. It suggests that a required JavaScript component didn’t load properly, which is likely preventing the editor from initializing correctly.
If you’re using any caching plugins (even if they’re currently deactivated), we recommend the following steps:
Clear the cache generated by your caching plugin (e.g. WP Super Cache).
Clear your browser cache as well.
If possible, try opening the editor in a private/incognito window after clearing everything.
Best Regards,
George | Kreatura Dev Team