I am sorry to say that after all that work with your plugin, the client doesn't want to move forward with LayerSlider. We ended up replacing the scroll scenes with a simple sticky effect in the end.
I do want to thank you for the amazing support, and I will look at your plugin first for any animated designs. I do hope I can work with this plugin again in the future.
Since I won't be using the plugin on this site, how do I go about getting a refund?
Also, is there a way I can save the designs before I deactivate so that I will have a starting point if I am able to use the plugin on a future project.
Thank you so much again and I look forward to hearing from you.
Thank you for your kind words and for taking the time to write. We’re truly sorry to hear that after all the time and effort invested, LayerSlider won’t be part of your final project.
Over the past few weeks, you’ve not only used the plugin extensively, but also made use of our support services in a way that goes far beyond standard product assistance. I’ve written you extensive, detailed replies on how to achieve the effects you were aiming for—and in the end, I even implemented them for you. While we’re always happy to help, building or finalizing animations and content for our users isn’t part of our responsibilities as developers of the product.
From our perspective, the license has been fully utilized. And considering the purchase was made over three weeks ago, I must kindly decline the refund request.
I do hope you can understand this position and respect the time and years of work that went into developing LayerSlider—as well as the many hours I personally dedicated to helping you.
As for saving your work: yes, you can export your projects as you can see on the attached screenshot, but deactivating and deleting the plugin will not remove the database with the previously created LayerSlider Projects.
I was assured when I was exploring your plugin as an option for this site that I could get a refund if it didn't work out within a reasonable amount of time. It has been less than 30 days.
And I wouldn't have had to consult your support so often if you had any reasonable tutorials on how to use your plugin.
I do understand how much work you have put into developing this plugin, but I have also put in a lot of work trying to get your plugin to satisfy my use case but, in the end, it was not sufficient. As such I expect to collect on that assurance of a refund if this didn't work out.
In the end, this plugin did not fulfill my requirements. I expect a refund.
I understand your disappointment, but I’d like to clarify a few important points. First of all, I provided you with detailed responses to all your questions. Moreover, I went far beyond the standard scope of support by fully building the requested slider for you based on a video you shared — essentially completing your work.
Even after this, I continued to offer guidance and explained how you could make further adjustments. After a week or two, you informed me that your client ultimately decided to pursue another solution.
We do offer refunds under fair and reasonable circumstances — for example, if the product was not used at all (including support), or if the plugin was fundamentally unable to fulfill a promised capability. But in this case, the issue was not with LayerSlider or its functionality. What you requested could indeed be achieved with our plugin, and it was — with our help. The decision to abandon the plugin came from a change in direction on your side, not a limitation of the product or support.
I truly regret that this situation didn’t turn out the way either of us had hoped. But under these circumstances, a refund is unfortunately not applicable.
Hello
I am sorry to say that after all that work with your plugin, the client doesn't want to move forward with LayerSlider. We ended up replacing the scroll scenes with a simple sticky effect in the end.
I do want to thank you for the amazing support, and I will look at your plugin first for any animated designs. I do hope I can work with this plugin again in the future.
Since I won't be using the plugin on this site, how do I go about getting a refund?
Also, is there a way I can save the designs before I deactivate so that I will have a starting point if I am able to use the plugin on a future project.
Thank you so much again and I look forward to hearing from you.
Will
Hi Will,
Thank you for your kind words and for taking the time to write. We’re truly sorry to hear that after all the time and effort invested, LayerSlider won’t be part of your final project.
Over the past few weeks, you’ve not only used the plugin extensively, but also made use of our support services in a way that goes far beyond standard product assistance. I’ve written you extensive, detailed replies on how to achieve the effects you were aiming for—and in the end, I even implemented them for you. While we’re always happy to help, building or finalizing animations and content for our users isn’t part of our responsibilities as developers of the product.
From our perspective, the license has been fully utilized. And considering the purchase was made over three weeks ago, I must kindly decline the refund request.
I do hope you can understand this position and respect the time and years of work that went into developing LayerSlider—as well as the many hours I personally dedicated to helping you.
As for saving your work: yes, you can export your projects as you can see on the attached screenshot, but deactivating and deleting the plugin will not remove the database with the previously created LayerSlider Projects.
Attached files: Screenshot 2025-05-15 at 08.49.15.png
Best Regards,
George | Kreatura Dev Team
Dear George
I was assured when I was exploring your plugin as an option for this site that I could get a refund if it didn't work out within a reasonable amount of time. It has been less than 30 days.
And I wouldn't have had to consult your support so often if you had any reasonable tutorials on how to use your plugin.
I do understand how much work you have put into developing this plugin, but I have also put in a lot of work trying to get your plugin to satisfy my use case but, in the end, it was not sufficient. As such I expect to collect on that assurance of a refund if this didn't work out.
In the end, this plugin did not fulfill my requirements. I expect a refund.
Will
Dear Will,
I understand your disappointment, but I’d like to clarify a few important points. First of all, I provided you with detailed responses to all your questions. Moreover, I went far beyond the standard scope of support by fully building the requested slider for you based on a video you shared — essentially completing your work.
Even after this, I continued to offer guidance and explained how you could make further adjustments. After a week or two, you informed me that your client ultimately decided to pursue another solution.
We do offer refunds under fair and reasonable circumstances — for example, if the product was not used at all (including support), or if the plugin was fundamentally unable to fulfill a promised capability. But in this case, the issue was not with LayerSlider or its functionality. What you requested could indeed be achieved with our plugin, and it was — with our help. The decision to abandon the plugin came from a change in direction on your side, not a limitation of the product or support.
I truly regret that this situation didn’t turn out the way either of us had hoped. But under these circumstances, a refund is unfortunately not applicable.
Thank you for your understanding,
George
Best Regards,
George | Kreatura Dev Team