However, it does not appear in my account. Additionally, I’m experiencing issues registering it with the LayerSlider plugin already installed on my WordPress site.
Hello George , No, I did’t manage to create an account with [email protected]: I used that email while checking out the purchase but when I tried to create the account, I never received the link to set the password on [email protected], whereas I received it when I tried with cagnatavittoria @gmail.com…there’s something wrong…
The "The 7" theme uses a modified version of our product that doesn’t work the standard way, which is why it can’t be updated. Please delete this version (your sliders will remain intact), then download the latest LayerSlider version from your account page and install it like any regular plugin. After that, you’ll be able to activate and update it properly.
Hello,
On 16/04/25, I purchased the following license:
D2DB33CA-656F-K608-M105-DD5042844F8E
However, it does not appear in my account. Additionally, I’m experiencing issues registering it with the LayerSlider plugin already installed on my WordPress site.
Could you please help me with this?
Thank you in advance.
Arianna
Hello Arianna,
This purchase code is associated with the following email address: [email protected].
Did you use it while logging into your account?
Best Regards,
George | Kreatura Dev Team
Hello George ,
No, I did’t manage to create an account with [email protected]: I used that email while checking out the purchase but when I tried to create the account, I never received the link to set the password on [email protected], whereas I received it when I tried with cagnatavittoria @gmail.com…there’s something wrong…
Can you help me?
Thank you
Arianna
See attachment
Attached files: Immagine 2025-04-22 120429.jpg
Hello Arianna,
You've tried to log in at Ticksy, our support ticket system, which is not the place where you can manage your account. Please use the following link to log in to your account: https://account.kreaturamedia.com/login/a35bfe928dbcc33863726d8ba00b9157
Best Regards,
George | Kreatura Dev Team
Thank you George,
now I made the correct account but I have a second problem: I can' find where to register the code in my WordPress...see attached
Attached files: 1.jpg
2.jpg
3.jpg
The "The 7" theme uses a modified version of our product that doesn’t work the standard way, which is why it can’t be updated. Please delete this version (your sliders will remain intact), then download the latest LayerSlider version from your account page and install it like any regular plugin. After that, you’ll be able to activate and update it properly.
Best Regards,
George | Kreatura Dev Team