Enfold Theme loads LayerSlider in a non-standard way that interferes with the "normal" version and this causes that issue. Please deactivate and remove LayerSlider (your sliders will be not deleted).
Then, please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, which should resolve this issue.
Hi, cant update for some reasons and client complains about mail bombardment from you. How can we fix that?
Thanks
Attached files: Bildschirmfoto 2025-01-08 um 14.23.39.png
Hello Nicola,
Enfold Theme loads LayerSlider in a non-standard way that interferes with the "normal" version and this causes that issue. Please deactivate and remove LayerSlider (your sliders will be not deleted).
Then, please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, which should resolve this issue.
Best Regards,
George | Kreatura Dev Team