Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Dear LayerSlider,
I just bought a license for vrppool.nl When I enter the code into the Registered License area, I get the following error:
An unexpected error occurred. Please try again later. If this error persist, it’s most likely a web server configuration issue. Please contact your web host and ask them to allow external connection to the following domain: repository.kreaturamedia.com. If you need further assistance in resolving this issue, please visit https://layerslider.com/help/
Can you maybe help me?
Thank you!
Erik Huizinga
Attached files: Schermafbeelding 2024-12-02 om 16.07.45.png
Hi Erik,
Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.
Have you had a chance to visit System Status, as suggested by the error message? In particular, you should check if it shows any issues for the "WP Remote Functions" row.
Problems like this are usually caused by configuration issues with web servers such as Apache or Nginx. I'd recommend contacting your web hosting company to look into this since only they can adjust these settings.
Web server modules like mod_security and other content-filtering solutions might be in place and block requests based on some criteria, like the request body size. That means that your web server automatically rejects requests without consideration because you send more data than it is willing to accept. It's also possible that the hosting provider simply blocks external connections.
I appreciate your understanding!
Best Regards,
George | Kreatura Dev Team