Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3711059
I had purchased the Slider Plugin, but I would like to return it.
Closed

Comments

  • Orhan started the conversation
    August 24, 2024 at 10:16am

    Hello,

    I purchased your Slider plugin, but I found it too complicated, so I couldn't use it.

    I would like to cancel and return it.

    Thank you in advance for your help.

  •  138
    George replied
    August 27, 2024 at 1:54pm

    Hello Orhan,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We're grateful that you've purchased LayerSlider. However, after careful consideration, we're unfortunately unable to refund this purchase. Our records show that you've already downloaded the product + a premium template and used your license key to activate its exclusive features on your website. Given the nature of digital goods, it's not possible to "return" them, so we are not able to provide you with a refund in this case.

    I appreciate your understanding.

    Best Regards,
    George | Kreatura Dev Team