Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I keep trying to upload images to your image slider and I keep getting the same error.
"An error occurred in the upload. Please try again later."
This is extremely frustrating. I have a deadline on wednesday. I just purchased your product and nothing is working. Please call me 512-689-1381
Hi Mylo,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your case.
I'm sorry to hear that you're experiencing difficulties uploading images. Please note that LayerSlider uses the WordPress-native Media Library, so the issue might be unrelated to LayerSlider and might affect your entire website. You can easily test this by navigating to the Media screen and trying to upload an image there.
If the issue appears to only affect LayerSlider, it might be an incompatibility caused by a third party. You can temporarily turn off other plugins and switch to a default WordPress theme to see if it solves the issue. If so, you can find out what caused the troubles by reenabling them one at a time and watching when the issue resurfaces.
If you don't mind sharing admin credentials, I can also log in to your site to investigate the issue. Please make sure to mark your reply as private when sending sensitive information.
Best Regards,
John | Kreatura Dev Team