Okay
  Public Ticket #3688947
Slider Disappearing When I Swipe Up on My Phone
Closed

Comments

  •  2
    Gretchen started the conversation

    Hello,

    I have one of your sliders on the home page of our new art gallery website, but it disappears when I swipe up on my phone. Several people have tested this and it's happening to all of us.

    Can you please tell me how to fix this?

    Thanks.

    G

  •  130
    George replied

    Hello Gretchen,

    I've checked your site and the slider is on a "multi view"' section. This is a special part of your slider builder and it can be configured for loadingĀ / hiding content on your website. Please do not use LayerSlider with this feature of your theme.

    Best Regards,
    George | Kreatura Dev Team

  •  2
    Gretchen replied

    How do I get around using that feature? I need different sized sliders on the desktop vs. a phone.

  •  130
    George replied

    If you would like to have two slider (one for mobile devices and another for tablets/desktops) just create the two sliders and use the Mobile menu under Project SettingsĀ to configure the sliders by the following way:

    for the "mobile " slider, please set the Hide over option to 639
    fort the "desktop/tablet" slider, please set the Hide under option to 640

    And simply embed both sliders to your page. LayerSlider will do the rest.



    Best Regards,
    George | Kreatura Dev Team

  •  2
    Gretchen replied

    Thanks, George!

  •  2
    Gretchen replied

    Hi,

    I tried adding those hide over and hide under options to those sliders, and I'm still getting the same problem.

    Can you please look at it again? Thanks.

  •  130
    George replied

    Hello Gretchen,

    The sliders are still in "multi-view" sections. These special sections are controlled by your page builder. You should not use these responsive, multi-view sections with LayerSlider. You should embed the slider into a normal section that don't have any multi-view options.

    Best Regards,
    George | Kreatura Dev Team