Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3688947
Slider Disappearing When I Swipe Up on My Phone
Closed

Comments

  •  2
    Gretchen started the conversation
    July 18, 2024 at 9:28pm

    Hello,

    I have one of your sliders on the home page of our new art gallery website, but it disappears when I swipe up on my phone. Several people have tested this and it's happening to all of us.

    Can you please tell me how to fix this?

    Thanks.

    G

  •  166
    George replied
    July 22, 2024 at 3:18pm

    Hello Gretchen,

    I've checked your site and the slider is on a "multi view"' section. This is a special part of your slider builder and it can be configured for loading / hiding content on your website. Please do not use LayerSlider with this feature of your theme.

    Best Regards,
    George | Kreatura Dev Team

  •  2
    Gretchen replied
    July 24, 2024 at 3:37am

    How do I get around using that feature? I need different sized sliders on the desktop vs. a phone.

  •  166
    George replied
    July 24, 2024 at 10:15am

    If you would like to have two slider (one for mobile devices and another for tablets/desktops) just create the two sliders and use the Mobile menu under Project Settings to configure the sliders by the following way:

    for the "mobile " slider, please set the Hide over option to 639
    fort the "desktop/tablet" slider, please set the Hide under option to 640

    And simply embed both sliders to your page. LayerSlider will do the rest.



    Best Regards,
    George | Kreatura Dev Team

  •  2
    Gretchen replied
    July 24, 2024 at 9:04pm

    Thanks, George!

  •  2
    Gretchen replied
    August 21, 2024 at 10:43pm

    Hi,

    I tried adding those hide over and hide under options to those sliders, and I'm still getting the same problem.

    Can you please look at it again? Thanks.

  •  166
    George replied
    August 23, 2024 at 6:04am

    Hello Gretchen,

    The sliders are still in "multi-view" sections. These special sections are controlled by your page builder. You should not use these responsive, multi-view sections with LayerSlider. You should embed the slider into a normal section that don't have any multi-view options.

    Best Regards,
    George | Kreatura Dev Team