Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Layerslider was bundled in the theme for my website. I think the theme is Enfold Child. It was a free version, but I have since purchased a licensed version. I cannot get the software to update, though. I don't have the option to add a plugin and when I go to update, it tells me I do not have permission, but it says I have VERSION 6.11.2 installed. If I deactivate layerslider from the theme, I don't know how to add it as a plugin. Can you help?
Attached files: Screenshot 2024-04-01 19.12.41.png
Screenshot 2024-04-01 19.12.32.png
Hello Ilana,
Enfold Theme loads LayerSlider in a non-standard way that interferes with WordPress' updater. The solution is to install the official release separately. Enfold will detect its presence and disable its own built-in version.
Please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, and you will be able to update without any issues in the future.
Best Regards,
George | Kreatura Dev Team