Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3605847
plugin not being able to edit
Closed

Comments

  • Kyle Shepard started the conversation
    March 13, 2024 at 7:15pm

    Plugin not being able to edit in Worpress. The plugin is the latest, all the slides are there, my wordpress is the latest. My theme (Betheme) is the latest. Trying to edit a slide I just get the "loading" animation that spins, and spins, and spins.... I've deactivated the plugin, and re-activated it. Still nothing

  •  166
    George replied
    March 14, 2024 at 3:01pm

    Hello Kyle,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I recommend you to clear all caches (both in browser & all cache files in any WordPress cache plugins you use), and also clear local storage. That should fix this issue.

    Attached files:  open-system-status.png
      system-status-clear-localstorage.png

    Best Regards,
    George | Kreatura Dev Team

  • Kyle Shepard replied
    March 14, 2024 at 6:59pm

    George,

    Ok, I tried this but it didn't work... BUT... I went onto a different browser and it worked there... so all is good. Thank you.

    Kyle

  •  166
    George replied
    March 15, 2024 at 2:00pm

    Thank you for the feedback.
    In which browser did you experience that issue?

    Best Regards,
    George | Kreatura Dev Team