Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #3564972
Refund
Closed

Comments

  • Peter started the conversation
    January 19, 2024 at 9:19am

    I thought this was a "one-time" purchase. I never received any warning/notification in the last 60 days that this charge was upcoming. So, I need a full refund.

  •  138
    George replied
    January 19, 2024 at 10:55am

    Hello Peter,

    As requested, I've processed a full refund for the renewal charge and made sure the related subscription is canceled. It can take up to 3-5 business days for the transaction to complete.

    Please note, that FastSpring always sends a notification email before the subscription is extended and the automatic payment.

    Best Regards,
    George | Kreatura Dev Team