Sorry, the update process doesn't work. I mean: I launch the update, but nothing happens and I have always on the aler about update. So, I can't solve the problem for mobile visualization. One more thing: on mobile view, the "arrows" are ON my photos: how can I hide them?
Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
It seems you're using Enfold, which loads LayerSlider in a non-standard way that interferes with WordPress' updater. The solution is to install the official release separately. Enfold will detect its presence and disable its own built-in version.
Please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, and you will be able to update without any issues in the future.
Sorry, the update process doesn't work. I mean: I launch the update, but nothing happens and I have always on the aler about update. So, I can't solve the problem for mobile visualization. One more thing: on mobile view, the "arrows" are ON my photos: how can I hide them?
Attached files: Screenshot 2023-09-30 alle 12.55.55.png
Hello Caterina,
Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
It seems you're using Enfold, which loads LayerSlider in a non-standard way that interferes with WordPress' updater. The solution is to install the official release separately. Enfold will detect its presence and disable its own built-in version.
Please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, and you will be able to update without any issues in the future.
Best Regards,
George | Kreatura Dev Team